Repairs Planner

MMP Consultancy; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

MMP Consultancy is seeking an experienced Repairs Planner to join a Social Housing contractor on a temporary basis. The role focuses on coordinating repairs and maintenance with housing associations, local authorities, and contractors.

You will manage operatives' diaries, plan repairs, and act as the main point of contact for residents and contractors, ensuring timely, quality delivery.

Qualifications

• GCSEs (or equivalent) including Maths and English at Grade C/Level 4 or above.
• Proficient in Microsoft Office, particularly Excel and Word.
• Experience using repairs and scheduling systems such as Connect, Northgate, DRS.
• Strong administrative and data entry skills.

Responsibilities

• Manage and maintain operatives' diaries and schedules.
• Plan and coordinate pre-inspections, post-inspections, reactive repairs, and emergency works.
• Prioritise emergency and urgent repair requests.
• Book appointments and allocate work to operatives.
• Monitor jobs from booking to completion.
• Ensure information and records are updated accurately and promptly.
• Liaise with tenants, operatives and contractors to progress repairs.
• Communicate concerns about work quality and ensure materials are available.
• Attend team meetings and training as required.

Skills

Scheduling & planning

Customer service

Diary management

Communication

Organisational skills

Education

GCSEs (Maths & English)

Tools

Microsoft Excel

Microsoft Word

Connect

Northgate

DRS

Job description

MMP Consultancy is recruiting for an experienced Repairs Planner to join a Social Housing contractor on a temporary basis. This role is ideal for someone with strong scheduling, planning, and customer service experience within housing maintenance, local authority, housing association, or contractor environments. The successful candidate will work closely with the Maintenance Team, coordinating repairs and maintenance activities to ensure works are completed efficiently, on time, and to a high standard. You will be responsible for managing operatives' diaries, scheduling repairs, and acting as a key point of contact for residents and contractors.

Key Responsibilities

• Manage and maintain operatives' diaries and schedules.
• Plan and coordinate pre-inspections, post-inspections, reactive repairs, and emergency maintenance works.
• Prioritise emergency and urgent repair requests.
• Book appointments and allocate work to available operatives.
• Monitor jobs from initial booking through to completion.
• Ensure all relevant information and records are updated accurately and promptly.
• Liaise with tenants, operatives, and contractors to arrange and progress repairs.
• Communicate concerns regarding work quality and ensure operatives have the necessary materials to complete jobs.
• Attend team meetings, supervision sessions, and training as required.

Experience Required

• Previous experience working for a Housing Association, Local Authority, or maintenance contractor in a:
  • Repairs Planner role
  • Scheduler role
  • Maintenance Coordinator role
  • Customer Service/Contact Centre environment within housing maintenance
• Strong organisational and workload management skills.
• Excellent communication and customer service abilities.
• Experience coordinating multiple repairs and maintenance activities simultaneously.
• Construction or property maintenance knowledge would be advantageous.

Skills & Qualifications

• GCSEs (or equivalent) including Maths and English at Grade C/Level 4 or above.
• Proficient in Microsoft Office, particularly Excel and Word.
• Experience using repairs and scheduling systems such as:
  • Connect
  • Northgate
  • DRS
• Strong administrative and data entry skills.
• Ability to work effectively in a fast-paced environment and prioritise workloads