Repairs Planner

Niyaa People Ltd; Watford; Hybrid; GBP 28,000 - 41,000; Full time

Benefits offered by this job

Hybrid working

3 month contract

Potential extension

Job summary

Niyaa People Ltd is seeking an experienced Repairs Planner to join a busy Property Services team in Watford. You will coordinate responsive repairs across a social housing portfolio, scheduling operatives, liaising with residents and contractors, and driving repairs to meet KPIs.

The ideal candidate has social housing or housing repairs experience, strong organisational skills, and proficiency with housing management systems. This is a 3-month contract with hybrid working and potential extension.

Qualifications

• Experience in social housing or housing repairs.
• Experience as Repairs Planner or Scheduler.
• Strong knowledge of responsive repairs and housing maintenance.
• Ability to manage calendars and coordinate assignments.
• Excellent customer service and communication.
• Ability to meet deadlines and KPIs.
• Proficient in housing CRM systems.

Responsibilities

• Manage tenant repair enquiries and assess requirements.
• Schedule repairs, appointments and operative diaries.
• Allocate works to operatives and contractors.
• Liaise with residents, contractors and internal teams.
• Maintain records in housing management, repairs and CRM systems.
• Escalate complex repairs and health & safety issues.
• Meet KPIs, SLAs and customer service standards.

Skills

Social housing experience

Repairs planning

Customer service

Scheduling

CRM systems

Tools

Housing CRM systems

Job description

We are currently recruiting for an experienced Repairs Planner to join a busy Property Services team, coordinating responsive repairs and maintenance across a social housing portfolio. This is an excellent opportunity for a housing professional with strong repairs planning and scheduling experience to join an established team.

Key Responsibilities

• Manage tenant/resident repair enquiries and assess repair requirements
• Schedule and coordinate repairs, appointments and operative diaries
• Allocate works to operatives and contractors
• Liaise with residents, contractors and internal teams
• Manage customer expectations and resolve enquiries at first point of contact where possible
• Monitor workloads, capacity and repair timescales
• Maintain accurate records using housing management, repairs and CRM systems
• Escalate complex repairs, compliance and health & safety issues
• Work to agreed KPIs, SLAs and customer service standards

Ideal Candidate

• Essential: Previous experience within social housing, housing associations, local authority housing or housing repairs
• Experience as a Repairs Planner, Repairs Scheduler, Maintenance Planner, Repairs Coordinator or similar
• Strong knowledge of responsive repairs and housing maintenance
• Experience scheduling operatives, managing diaries and coordinating appointments
• Excellent customer service and communication skills
• Strong organisational and problem‑solving abilities
• Experience using housing repairs, scheduling or CRM systems
• Ability to manage competing priorities and work to deadlines and targets

Pay & Benefits

• £20 per hour Umbrella
• Hybrid working
• 3 month contract with potential of extention
• opportunity within a social housing/property services environment
• Opportunity to work with an established Property Services team