Scheduling Administrator

Prestige Skills; St Helens; In loco; GBP 23.000 - 29.000; Tempo pieno

Descrizione del lavoro

Prestige Skills is seeking an organised scheduler to join our team, coordinating tasks and managing resources for timely service delivery. The role requires on-site work, 1 year of office administration experience, and strong communication with clients and engineers.

You will maintain databases, handle stock orders, and support colleagues with documentation while delivering excellent customer service. Monday–Friday, 8am–5pm.

Competenze

• Proven experience in office administration or a similar role, with at least 1 year preferred.
• Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Ability to work unsupervised to tight deadlines
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems.
• Ability to work independently and as part of a team, with a proactive and problem-solving attitude.

Mansioni

• Coordinate and schedule tasks, assignments, and job orders, ensuring efficient allocation of resources and adherence to timelines.
• Maintain and update databases and systems, entering data, details, photographs and essential information accurately.
• Deliver outstanding customer service by addressing client queries and concerns via phone and email.
• Ensure the internal database is up-to-date with incoming information and documents, using Microsoft Office proficiently.
• Manage communications with on-site engineers, monitor progress and address issues for smooth execution.
• Liaise with clients to gather all necessary job information and ensure clear communication between all parties.
• Handle stock ordering and monitoring, including price comparisons to support operations.
• Maintain an up-to-date work schedule and assist in document preparation and filing.
• Support colleagues and contribute to team efforts by completing related tasks.

Conoscenze

Organised

Multitasking

Microsoft Office

CRM systems

Communication

Strumenti

CRM software

Descrizione del lavoro

Prestige Skills are currently seeking an organised and detail-orientated scheduler of work and jobs to join our dynamic team.

This role is crucial in ensuring the smooth operation of our services by effectively scheduling tasks, managing resources, and providing comprehensive support to our team and clients.

Key Responsibilities:

• Coordinate and schedule tasks, assignments, and job orders, ensuring efficient allocation of resources and adherence to timelines.
• Maintain and update various databases and systems, including entering data, details, photographs and essential information accurately and promptly.
• Deliver outstanding customer service by addressing client queries and concerns through phone and email communications with professionalism and empathy.
• Ensure the internal database is up-to-date with incoming information and documents, utilising Microsoft Office (Word, Excel, and Outlook) proficiently.
• Manage communications with on-site engineers, monitoring their progress and addressing any issues that arise, ensuring smooth execution of tasks.
• Liaise with clients to gather all necessary job information, ensuring clear and effective communication between all parties.
• Handle stock ordering and monitoring, including comparing wholesaler prices, to support operational needs.
• Maintain an up-to-date work schedule and assist in document preparation and filing as needed.
• Support colleagues and contribute to team efforts by accomplishing related tasks as required.

Requirements:

• Proven experience in office administration or a similar role, with at least 1 year preferred.
• Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Ability to work unsupervised to tight deadlines
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems.
• Ability to work independently and as part of a team, with a proactive and problem-solving attitude.
• No remote working option is available; the candidate must be able to work on-site.
• Excellent written and verbal communication skills

Schedule:

• 8am to 5pm
• 30 mins unpaid lunch break
• Monday to Friday

Experience:

• Office Administration: 1 year (required)