Scheduling Administrator

Prestige Skills; Liverpool City Region; On-site; GBP 22,000 - 28,000; Full time

Job summary

Prestige Skills is seeking an organised scheduler to coordinate tasks, manage resources and support our team and clients. This on-site role emphasizes attention to detail, data entry accuracy, and strong communication, ensuring smooth service delivery.

The scheduler will liaise with on-site engineers, manage databases, and assist with document preparation while delivering excellent customer service from 8am to 5pm, Monday to Friday.

Qualifications

• 1 year of office administration experience preferred.
• Strong organisational skills and ability to prioritise.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Coordinate and schedule tasks and job orders to meet timelines.
• Update databases and systems, entering data accurately.
• Provide excellent customer service via phone and email.
• Maintain up-to-date internal database using Word, Excel, Outlook.
• Liaise with on-site engineers and clients to gather information.
• Manage stock ordering and monitor prices.
• Maintain work schedules and assist with documents.
• Support team with related tasks.

Skills

Office administration

Organisational skills

Communication skills

Deadline management

MS Office proficiency

Tools

CRM systems

Job description

Prestige Skills are currently seeking an organised and detail-orientated scheduler of work and jobs to join our dynamic team.

This role is crucial in ensuring the smooth operation of our services by effectively scheduling tasks, managing resources, and providing comprehensive support to our team and clients.

Key Responsibilities:

• Coordinate and schedule tasks, assignments, and job orders, ensuring efficient allocation of resources and adherence to timelines.
• Maintain and update various databases and systems, including entering data, details, photographs and essential information accurately and promptly.
• Deliver outstanding customer service by addressing client queries and concerns through phone and email communications with professionalism and empathy.
• Ensure the internal database is up-to-date with incoming information and documents, utilising Microsoft Office (Word, Excel, and Outlook) proficiently.
• Manage communications with on-site engineers, monitoring their progress and addressing any issues that arise, ensuring smooth execution of tasks.
• Liaise with clients to gather all necessary job information, ensuring clear and effective communication between all parties.
• Handle stock ordering and monitoring, including comparing wholesaler prices, to support operational needs.
• Maintain an up-to-date work schedule and assist in document preparation and filing as needed.
• Support colleagues and contribute to team efforts by accomplishing related tasks as required.

Requirements:

• Proven experience in office administration or a similar role, with at least 1 year preferred.
• Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Ability to work unsupervised to tight deadlines
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems.
• Ability to work independently and as part of a team, with a proactive and problem-solving attitude.
• No remote working option is available; the candidate must be able to work on-site.
• Excellent written and verbal communication skills

Schedule:

• 8am to 5pm
• 30 mins unpaid lunch break
• Monday to Friday

Experience:

• Office Administration: 1 year (required)