Scheduler (Housing Repairs & Maintenance)

Platform Housing Group; Worcester; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Free onsite parking

Worcester office base

Job summary

Platform Housing Group is seeking a Repairs & Maintenance Scheduler in Worcester. You will coordinate real-time scheduling for a mobile workforce, matching multi-skill trades to jobs and ensuring repairs are completed right first time.

The role focuses on delivering excellent customer service, maintaining smooth operations, and providing timely updates to customers, operatives, and the call centre. Based in Worcester, with on-site parking, you will support continuous service delivery.

Qualifications

• Experience using scheduling or workforce management systems (e.g. DRS, Open Housing).
• Strong customer-focused mindset with ability to resolve queries professionally.
• Excellent communication and organisational skills.

Responsibilities

• Real-time scheduling and coordinating repairs to ensure first-time fix quality.
• Central point of contact for customers, operatives and call centre to maintain workflow.
• Coordinate emergency and out-of-hours jobs with on-call operatives or subcontractors.
• Provide updates to customers and teams as needed to maintain satisfaction.

Skills

Scheduling systems experience

Customer-focused mindset

Communication skills

Organisational skills

Multiskill trades coordination

Education

GCSEs in English and Maths

Tools

DRS

Open Housing

Job description

Are you Repairs & Maintenance Scheduler looking for your next step in your career?

Are you a natural problem-solver with a passion for delivering exceptional customer service?

Do you thrive in fast-paced environments where every day brings new challenges?

If so, we have an exciting opportunity for you to join our Property Care team as a Scheduler, based in Worcester.

As the central coordinator of our in-day operations, you'll play a vital role in ensuring our customers receive a smooth, reliable, and high-quality repair service. You'll be responsible for real-time scheduling, matching the right Multi-skill Trades Operative to each job, and ensuring appointments are kept and repairs are completed right first time.

What You'll Be Doing:

• Championing a customer-first approach in all scheduling and communications.
• Managing real-time scheduling and resolving in-day issues to prevent service disruption.
• Coordinating emergency and out-of-hours jobs with on-call Multi-skill Trade operatives or subcontractors.
• Central point of contact to customers, and to operatives and the call centre to maintain workflow and customer satisfaction, providing updates as and when needed.
• Scheduling, support, coordination and administration support to our mobile workforce.
• Supporting continuous improvement and identifying opportunities to enhance service delivery.

What We're Looking For:

• Experience using scheduling or workforce management systems (e.g. DRS, Open Housing) and planning a field based multi-skill trades workforce, preferably within a Housing repairs environment or within facilities/ construction.
• A strong customer-focused mindset with the ability to resolve queries and complaints professionally.
• Excellent communication and organisational skills.
• Demonstrates a proactive approach to managing both their own and others' workload, tasks, and job planning.
• Shows strong adaptability to changing priorities and effectively manages multiple, and at times evolving, demands.
• GCSEs in English and Maths (or equivalent).

As our teams are patch based you'd also need to be based in or close to Worcester, as your local knowledge of Worcestershire will help you succeed in this role. You will be based in our Worcester Office which has free onsite car parking.

Be Part of Something Bigger

Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear – we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.

We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.