Repairs Scheduler

bpha; Bedford; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Generous pension

Private health care

Life assurance

Gym membership

Wellbeing services

Hybrid working

Job summary

bpha is hiring a Repairs Scheduler for our new in-house repairs and maintenance service in Bedford. The role is hybrid, combining office work with home-based tasks, and involves a late shift from 12pm to 8pm, with flexible arrangements during training.

You will work with tradespeople and subcontractors, plan daily workloads, and strive for high first-time-fix rates while minimising travel. A rotating pattern includes half-day shifts on a Saturday every four weeks.

Qualifications

• Experience of logistical planning or other scheduling service.
• Organised approach to work with good time management.
• Strong commitment to customer service with empathetic handling of tasks.
• Housing repairs and maintenance knowledge is beneficial but not essential.
• Good communication and IT skills.

Responsibilities

• Schedule the right colleague for each job and plan daily workloads.
• Help maximise first-time-fix rates and minimise travel between jobs.
• Reduce disruption to customers by planning thoughtfully and communicating clearly.

Skills

Logistical planning

Organised approach

Customer service

Communication skills

IT skills

Job description

Full Time (37 hours per week)

Location - Bedford (Hybrid Working)

Salary - £28,882.35 per annum

This role is hybrid, working from our head office in Bedford and from home. You will be office-based until fully trained; once competent, you can adopt a hybrid working pattern, to be agreed with the Scheduling Team Leader.

There is a requirement to work a late shift from home (12pm - 8pm). In addition, one week in every four you will work half a day on a weekday and half a day on a Saturday. We can be flexible with this.

Make a real difference in our brand-new in-house repairs & maintenance service

Are you an experienced works scheduler with a background in dynamic scheduling systems and a passion for delivering excellent customer service? Do you want to be part of our in-house repairs & maintenance service, where your work makes a difference to our customers and you’re valued as a key member of our workforce?

Repairs and maintenance services affect our customers personally, impacting their quality of life and satisfaction with their homes. To provide the very best service possible, we are bringing our repairs and maintenance service in-house.

As a Repairs Scheduler You Will Be

• Be a confident people person who works seamlessly with our tradespeople and sub-contractors.
• Scheduling the right colleague for each job and plan daily workloads efficiently and effectively.
• Helping maximise first-time-fix rates and minimise travel between jobs.
• Reducing disruption to customers by planning thoughtfully and communicating clearly.

What We’re Looking For In a Repairs Scheduler

• Experience of logistical planning or other comparable scheduling service.
• An organised approach to work, with a positive attitude and great time management.
• A strong, demonstrable commitment to excellence in customer service through empathetic and considerate approaches to jobs.
• Housing repairs and maintenance knowledge beneficial, but not essential.
• Good communication and IT skills.

Working pattern

Hybrid role: office-based during training, then a mix of office and home working (to be agreed). Late shift 12pm-8pm from home. One week in every four includes half-day weekday and half-day Saturday working (flexible).

Why Join Us?

We are better together: We value diversity and achieve more as one team.

• We take responsibility: We do what we say and are accountable for our actions.
• We show empathy: We respect and listen to every colleague and customer.
• We are better together: We value diversity and achieve more as one team.
• We are ambitious: We strive for excellence and make a positive difference.

Employee Benefits

• A competitive salary of £28,882.35 per annum.
• Annual leave entitlement of 28 days (increasing, with length of service to 33 days) PLUS paid bank holidays.
• Generous contributory pension scheme, with up to 12% contributed by bpha.
• Free private health care (family members can also be added at a cost).
• Free life assurance.
• Discounted gym membership.
• A range of free wellbeing services including digital gym and fitness classes.
• Hybrid working.

Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.

All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

About Bpha

bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by value that shape everything we do.

Benefits

We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.

That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.

Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/