Scheduler

Unity Resourcing Ltd; Harrogate; On-site; GBP 27,000; Full time

Job summary

A professional recruitment agency is seeking a Scheduler to join their Service Team in Harrogate. This full-time role involves scheduling engineers’ appointments, maintaining communication with clients, and ensuring adherence to service level agreements. Ideal candidates will have proven scheduling experience and strong communication skills. The position offers a salary of £27,000 per annum along with various benefits including holiday leave and a company pension.

Benefits

32 days holiday per year

Company pension

Employee discount

Gym membership

Health & wellbeing programme

Free on-site parking

Qualifications

• Proven experience in scheduling.
• Familiarity with working to SLAs.
• Strong communication skills, both written and verbal.

Responsibilities

• Schedule Field Engineers for maintenance and emergency appointments.
• Communicate with clients to confirm appointments and resolve scheduling queries.
• Ensure work is completed promptly and meets service level agreements (SLAs).

Skills

Scheduling experience

Communication skills

Ability to manage workloads

Job description

Overview

Job title: Scheduler

Location: Harrogate

Salary: £27,000 per annum

Job Type: Full-time, Permanent

Benefits: 32 days holiday per year (including Bank Holidays) plus Birthday Leave, company pension, employee discount, gym membership, health & wellbeing programme, and free on-site parking.

We are recruiting on behalf of our client for a Scheduler to join their busy Service Team. In this role, you will schedule engineers' diaries, handle planned and emergency appointments and provide excellent service in line with company standards.

Key Responsibilities

• Schedule Field Engineers for maintenance and emergency appointments.
• Communicate with clients to confirm appointments and resolve scheduling queries.
• Ensure work is completed promptly and meets service level agreements (SLAs).
• Update customer portals with job details and progress updates.
• Follow up and manage records in the CRM system.

Required Skills and Experience

• Proven experience in scheduling.
• Familiarity with working to SLAs.
• Strong communication skills, both written and verbal.
• Ability to manage workloads effectively in a busy office environment.

This is a fantastic opportunity to join a professional organisation where your contributions will be valued.

Please submit your CV via the link provided or contact Unity Resourcing for more information