Scheduler

Southern Housing; London Borough of Croydon; On-site; GBP 23,000 - 32,000; Full time

Job summary

A housing association in England is seeking a Scheduler based in Croydon. In this full-time role, you will manage the maintenance scheduling diary, ensuring efficient work delivery and customer service. Responsibilities include diagnosing works, coordinating with teams, and maintaining appointments. The ideal candidate will have qualifications equivalent to GCSE/O’Level and experience in scheduling within a housing or maintenance environment. We encourage applicants who can address all listed qualifications in their submissions.

Qualifications

• Qualified to GCSE/O’Level standard or similar.
• Experience of scheduling work in a maintenance environment.
• Experience of delivering a front line, customer focussed service.
• Experience in a housing management or maintenance environment.
• Experience working in a multicultural inner city environment.

Responsibilities

• Own the maintenance scheduling diary end to end for geographical patches.
• Diagnose and book works to ensure first-time fixes.
• Coordinate with Operational Support and Customer Services teams.
• Serve as the first point of contact for all scheduling enquiries.
• Triage urgent jobs and meet SLAs and KPIs.

Skills

Scheduling work in a maintenance environment

Customer focused service delivery

Experience interacting with tenants

Tenant liaison

Multicultural awareness

Education

GCSE/O’Level standard

Job description

Scheduler – Southern Housing

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This range is provided by Southern Housing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Talent Partner @ Southern Housing | Strategic & Corporate Recruiting

Make a real impact on residents’ day‑to‑day experience of their homes.

As Southern Housing’s Scheduler, you’ll be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. You’ll diagnose and book works to drive first‑time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries liaising directly with residents, operatives and partners to resolve issues quickly, professionally and in line with our standards.

You’ll keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted).

Based from our Croydon office this is a full time (35 Hours Per Week).

Qualifications

• Qualified to GCSE/O’Level standard or similar
• Experience of scheduling work in a maintenance environment and can demonstrate
• Experience of delivering a front line, customer focussed service
• Experience of working in a housing management or maintenance environment
• Experience of working on an inner city, multi-cultural environment and working closely with tenants

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Closing Date: Sunday 25th January 2025 at 2 3:59

Shortlisting: W/c 26th January 2026

Interviews: W/c 2nd February 2026