Repairs Planner

Daniel Owen Ltd; Croydon; On-site; GBP 19,000 - 28,000; Part time

Job summary

Daniel Owen Ltd in Croydon is seeking an experienced Repairs Planner to join a busy Property Services team. This office-based role focuses on planning and coordinating repairs and maintenance appointments, ensuring timely completion and effective coordination with residents, operatives, contractors and internal teams.

You will manage the repairs system, prioritise emergency and routine work, and maintain accurate records.

Qualifications

• Experience as Repairs Planner, Scheduler or similar role.
• Experience in social housing, housing repairs or property maintenance preferred.
• Excellent communication and customer service skills.
• Strong organisational and time-management skills.
• Proficient with Microsoft Office, especially Outlook and Excel.

Responsibilities

• Plan and schedule repairs and maintenance appointments for operatives and contractors.
• Allocate jobs by priority, location and availability.
• Update the repairs system with accurate job and appointment information.
• Liaise with residents to confirm repair appointments.
• Monitor outstanding repairs and reschedule as needed.
• Ensure emergency, urgent and routine repairs are prioritised.
• Maintain records and provide updates on outstanding works.

Skills

Organisational skills

Communication skills

Customer service

Time-management

Teamwork

Tools

Outlook

Excel

Repair management system

Job description

Repairs Planner

Location: Croydon

Contract: Temporary to Permanent

Pay Rate: £17.00 per hour

Working Arrangement: Office Based

Sector: Social Housing / Property Services

About the Role

We are currently recruiting for an experienced Repairs Planner to join a busy Property Services team based in Croydon.

The successful candidate will be responsible for planning and coordinating repairs and maintenance appointments, ensuring jobs are allocated efficiently and completed within the required timescales. You will work closely with residents, operatives, contractors and internal teams to provide a smooth and efficient repairs service.

This is an office-based temporary-to-permanent opportunity, offering the chance to secure a permanent position for the right candidate.

Key Responsibilities

• Plan and schedule repairs and maintenance appointments for operatives and contractors.
• Allocate jobs based on priority, location, skill set and availability.
• Manage and update the repairs system with accurate job and appointment information.
• Liaise with residents to arrange and confirm repair appointments.
• Communicate with operatives and contractors throughout the day to ensure jobs are progressing as planned.
• Monitor outstanding and overdue repairs and take appropriate action.
• Reschedule appointments where required and minimise missed appointments.
• Ensure emergency, urgent and routine repairs are prioritised appropriately.
• Deal with queries from residents, operatives and internal departments.
• Maintain accurate records and provide updates on outstanding works.
• Support the wider repairs and property services team with general administration.
• Ensure all work is carried out in line with relevant policies, procedures and service standards.

About You

• Previous experience working as a Repairs Planner, Scheduler, Repairs Coordinator or similar role.
• Experience within social housing, housing repairs or property maintenance is highly desirable.
• Strong organisational and time-management skills.
• Excellent communication and customer service skills.
• The ability to manage a busy workload and prioritise competing demands.
• Good attention to detail and accurate data-entry skills.
• Experience using repairs management systems is desirable.
• Good knowledge of Microsoft Office, particularly Outlook and Excel.
• The ability to work effectively as part of a busy team.
• A proactive approach with the confidence to chase and resolve outstanding issues.

What's on Offer

• £17.00 per hour
• Temporary to permanent opportunity
• Office-based role in Croydon
• Opportunity to work within a busy social housing/property services environment
• Permanent position available for the right candidate
• Immediate start available, subject to checks

If you have experience within repairs planning, scheduling or social housing and are looking for a long-term opportunity in Croydon, we'd love to hear from you