Scheduler

Southern Housing; Maidstone; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

Southern Housing is seeking an organised Scheduler to join our Direct Services team in Maidstone/Sittingbourne, with hybrid working options. You will manage the repairs diary, coordinate with residents, operatives and contractors, and ensure timely, accurate scheduling to uphold service standards.

You will act as the first point of contact for scheduling enquiries, maintain records, and support a right-first-time approach to improve productivity and customer satisfaction.

Qualifications

• Experience scheduling or coordinating work in a maintenance, housing or repairs environment.
• Strong numeracy and literacy with accurate data handling.
• Excellent communication and interpersonal skills to liaise with residents and contractors.

Responsibilities

• Book, manage and adjust repairs scheduling to meet service standards.
• Maintain the maintenance scheduling diary and coordinate with teams.
• Prioritise urgent and emergency repairs while keeping residents informed.
• Ensure records are accurate and support a right-first-time repairs approach.

Skills

Scheduling experience

Customer service

Numeracy & data handling

Communication skills

Workload prioritisation

IT systems proficiency

Tools

MS Office

Job description

We’re looking for an organised and customer focused Scheduler to join our Direct Services team, playing a key role in ensuring repairs are booked, managed and completed efficiently.

In this role, you’ll oversee the maintenance scheduling diary and work closely with the Property Administration and Customer Services teams to ensure repairs are diagnosed correctly and scheduled in line with service standards. You’ll be the first point of contact for scheduling enquiries, liaising with residents, operatives and contractors to resolve issues quickly and effectively.

You’ll manage appointments, make changes to schedules where required, and ensure urgent and emergency repairs are prioritised and completed within agreed service levels. By maintaining accurate records and keeping residents informed, you’ll help support a ‘right first time’ approach and improve overall productivity and customer satisfaction.

You’ll be based at one of our main offices Maidstone or Sittingbourne, with the option for hybrid working where appropriate and agreed with your manager.

About You

You’re highly organised, calm under pressure and confident communicating with a wide range of people. You enjoy problem solving and take pride in delivering a responsive, customer focused service.

You will need:

• Experience scheduling or coordinating work in a maintenance, housing or repairs environment


• Experience delivering a front line, customer focused service


• Good numeracy and literacy skills, with the ability to manage data accurately


• Strong communication and interpersonal skills, both written and verbal


• The ability to plan and prioritise your workload and manage competing demands


• Confidence using IT systems and standard office software


• Experience working in a housing management or maintenance environment (desirable but not essential)


• An understanding of, and commitment to, resident involvement, equality and customer care

About The Team

You’ll be part of our Direct Services team, supporting the delivery of a responsive repairs and maintenance service to our residents. The team works closely with Direct Services operatives, contractors, Property Administration and Customer Services colleagues to manage repairs effectively, meet service standards and improve first time fix rates. By keeping schedules accurate and communication clear, the team plays a vital role in delivering a reliable and positive repairs experience for residents.