Schedule and Delivery Manager

Severn Trent Water; East Midlands; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading utility company in the UK is seeking a Schedule & Delivery Manager to lead a dynamic team in operational planning and scheduling. The role involves managing stakeholders, ensuring high-performance standards, and driving process improvements. Candidates should have strong people management skills, technical expertise in scheduling tools, and a collaborative approach. Benefits include competitive leave, an annual bonus, and a leading pension scheme. Join us and make a positive impact on our environment and communities.

Benefits

28 days holiday plus bank holidays

Annual bonus scheme

Leading pension scheme

Family friendly policies

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Two volunteering days per year

Qualifications

• Proven experience in managing a high-performing team.
• Ability to communicate effectively with stakeholders.
• Technical expertise in dispatch and alarm management.

Responsibilities

• Lead and develop a front-line team in scheduling operations.
• Manage stakeholders to ensure effective collaboration.
• Track KPIs and drive continuous improvement in processes.

Skills

People management

Stakeholder management

Process quality assurance

Creative problem-solving

Communication

Tools

Salesforce

SAP ESS/MSS

eSCADA

Genesys

Microsoft Teams

Power BI

Power Apps

Job description

Department: Customer Planning & Scheduling

Schedule & Delivery Manager

LET’S CUT STRAIGHT TO IT

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

Are you ready to lead a dynamic team and drive operational excellence? As a Scheduling Manager within Workforce Planning & Optimisation (WPO), you will be at the helm of all planning and scheduling activities, ensuring our field operations run with precision and efficiency. This pivotal role demands strategic oversight and a commitment to aligning outputs with service levels, business priorities, and regulatory requirements.

In this role, you will lead from the front, owning the performance of the planning function, driving continuous improvement, and ensuring our processes are both effective and agile. Your leadership will be crucial in developing a high‑performing team. You will set clear expectations, hold individuals accountable, and foster a culture of ownership, excellence, and continuous learning.

Key accountabilities in this role include:

• People Management: Develop and lead a front‑line team, coach for performance improvement, and ensure optimal scheduling.
• Stakeholder Management: Manage stakeholders and ensure effective communication and collaboration to meet service standards.
• Process Quality, Delivery and Insight: Maintain control of work stack and WIP, track KPIs, ensure process quality, provide performance insights, drive continuous improvement, and set daily priorities for the team.
• Technical Expertise: Act as a technical expert in planning and scheduling, utilizing tools like Salesforce, SAP ESS/MSS, eSCADA, Genesys, Microsoft Teams, Power BI, and Power Apps.
• Financial accountability: Understand cost drivers, manage teams within budget, contribute to future budgeting, and drive long‑term efficiency.

HOW WE WORK

You’ll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in‑person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours.

WHAT WE’RE LOOKING FOR

We are looking for a dynamic leader with strong people management and leadership skills, excellent communication and stakeholder management abilities, and proficiency in process quality assurance.

The ideal candidate will have technical expertise in dispatch, jeopardy, and alarm management, the ability to balance priorities and workload demands, and creative problem‑solving skills.

Proficiency in Salesforce, SAP ESS/MSS, eSCADA, Genesys, Microsoft Teams, Power BI, and Power Apps is essential.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It’s not just a job; it’s a career. We offer benefits that reward great work and award‑winning training to help you reach your potential. Plus, you’ll contribute to the environment and community too. Here are some of our favourites:

• 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year). Annual leave rises to 28 days after 5 years of service.
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Family friendly policies (including a year off fully paid maternity and adoption leave)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Two volunteering days per year

LET’S GO

We can’t wait to hear from you! Have an updated CV ready and spare five minutes to apply. We’ll let you know the outcome after the closing date, so keep an eye on your phone and emails.