Scams Strategy Manager

Barclays UK; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Scams Strategy Manager to develop and execute strategies to reduce scam risks for customers. The role involves collaborating with various departments to enhance processes for scam prevention and improve customer support. Candidates should have considerable experience in fraud prevention and strong skills in data analysis and strategic thinking. This position offers opportunities to influence decision-making and drive operational effectiveness within the bank.

Qualifications

• Experience in fraud or scams prevention is essential.
• Candidates should have strong data analysis skills.
• Ability to communicate complex information to non-technical audiences.

Responsibilities

• Develop and implement scam prevention strategies.
• Collaborate with cross-functional teams to improve scam-related processes.
• Manage relationships with risk stakeholders and third-party services.

Skills

Experience in fraud/scams prevention

Good data analysis skills

Ability to simplify technical details

Strategic thinking

Effective collaboration

Confidence in presenting

Tools

SAS

AGILE

Job description

Join us as a Scams Strategy Manager, where you will help shape the future of banking by developing and executing scam strategies to reduce the risk of customers falling victim to scams, defining treatment approaches, and supporting affected customers throughout their journey. It involves quantifying scam-related risk for the bank, reviewing complex and evolving scam patterns, identifying root causes, and determining effective remediation measures in line with regulatory expectations. The position requires close collaboration with technology, operations, legal, compliance, and industry partners to design solutions and continuously improve processes for scam prevention and customer protection.

To be successful as a Scams Strategy Manager, you should have:

• Experience in fraud/scams prevention, first-party fraud.
• Good data analysis skills to interpret patterns and trends.
• Ability to simplify and communicate technical details to non-technical audiences.
• Proven adaptability in dynamic environments.
• Strategic thinking and problem-solving capability, with experience contributing to strategy development.
• Effective collaboration across cross‑functional teams.
• Confidence in presenting to senior stakeholders and forums.

Some other highly valued skills may include:

• Coding experience (i.e. SAS)
• AGILE experience

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job‑specific technical skills.

This role can be based in London, Northampton, Manchester or Glasgow.

Purpose of the role

To support the Risk Function in delivering it’s objective of safeguarding the bank's financial and operational stability by proactively identifying, assessing, mitigating, and monitoring risks across various business units and activities.

Accountabilities

• Development of strategic direction for risk, including the implementation of up‑to‑date methodologies and processes.
• Management of the risk department, including oversight of risk colleagues and their performance, implementation of risk priorities and objectives, oversight of department efficiency and effectiveness.
• Relationship management of risk stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third‑party services.
• Adherence to the Risk policy, standards and frameworks, and maintaining a robust control environment.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub‑function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). To solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.