Scaled Customer Success Engineer - Remote Tech Advisor

Cribl; United Kingdom; Remote; GBP 80,000 - 95,000; Full time

Job summary

Cribl is hiring a technically skilled Scaled Customer Success Engineer to drive product adoption and strategic engagement across customers in a remote-first setup. You will guide customers through complex telemetry and observability challenges, delivering best-practice guidance and contributing to scalable enablement programs.

You will collaborate with Product, Engineering, Sales and CX teams to optimize customer health, adoption metrics, and value realization, while proactively mitigating churn

Qualifications

• Deep technical acumen in data observability, SIEM, APM, logging and metrics; enterprise software and cloud environments.
• Strong customer-facing mindset with excellent communication, interpersonal and presentation skills.
• Problem-solving and analytical abilities to diagnose complex technical challenges and drive data-driven decisions.
• Strategic thinking to align customer objectives with product capabilities.
• Experience in creating and delivering technical content (presentations, docs, live sessions).
• Proven collaboration across product, engineering, sales and marketing teams.
• Solid project management skills to handle multiple priorities in a fast-paced setting.
• Familiarity with customer success platforms (e.g., Gainsight) and analytics tools is a plus.
• Bonus: experience in scaled CS or TAM roles; cloud provider experience (AWS, Azure, GCP); multilingual (French/Spanish/German).

Responsibilities

• Drive customer adoption and enablement through tailored 1:1 and scalable 1:many initiatives.
• Provide technical expertise and troubleshooting to resolve complex customer issues.
• Collaborate on 1:many content like webinars and workshops to boost understanding and adoption.
• Engage with customers at a strategic level to align needs with product capabilities.
• Serve as feedback conduit to Product, Engineering, Sales, Marketing and CX Operations.
• Use data to understand customer behavior and optimize engagement strategies.
• Identify churn risks and develop retention and growth strategies.
• Identify opportunities to automate and digitalize the scaled customer experience.
• Track and report on key metrics related to customer health and adoption.

Skills

Technical acumen

Customer success mindset

Problem-solving

Strategic thinking

Content creation

Collaboration

Project management

Customer success tools

Multilingual (French/Spanish/German)

Tools

Gainsight

Analytics tools

Job description

Cribl is hiring a technically skilled Scaled Customer Success Engineer to drive product adoption and strategic engagement across customers in a remote-first setup. You will guide customers through complex telemetry and observability challenges, delivering best-practice guidance and contributing to scalable enablement programs.

You will collaborate with Product, Engineering, Sales and CX teams to optimize customer health, adoption metrics, and value realization, while proactively mitigating churn