Customer Success Lead - Platform Engineering (Remote)

Syntasso; England; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance

Cycle to work scheme

Salary sacrifice childcare

Research Fridays for learning

EMI-backed options scheme

Job summary

A platform engineering firm in the UK is seeking a Customer Success Manager. This role will shape customer engagement, ensure value delivery, and connect Sales, Product, and Engineering through a consistent framework. Ideal candidates are skilled in Agile methodologies, have experience in facilitating workshops, and possess strong leadership abilities. The firm emphasizes collaboration, offering a hybrid work model, generous leave, and a focus on employee well-being while developing a groundbreaking product ecosystem.

Qualifications

• Skilled facilitator for remote and in-person workshops.
• Experience in Agile and Lean environments.
• Strong communicator and coach for teams.

Responsibilities

• Facilitate remote workshops and technical sessions.
• Lead Proof of Value engagements with clients.
• Guide customers through their Kratix journey.
• Evolve and scale the Customer Success function.
• Bridge Sales, Product, and Support teams.

Skills

Facilitating remote and in-person sessions

Leading client engagements

Agile and Lean methodologies

Defining and prioritizing product features

Strong communication and coaching

Understanding of Lean Startup principles

Job description

A platform engineering firm in the UK is seeking a Customer Success Manager. This role will shape customer engagement, ensure value delivery, and connect Sales, Product, and Engineering through a consistent framework. Ideal candidates are skilled in Agile methodologies, have experience in facilitating workshops, and possess strong leadership abilities. The firm emphasizes collaboration, offering a hybrid work model, generous leave, and a focus on employee well-being while developing a groundbreaking product ecosystem.