Senior Customer Success Engineer | AI Telemetry & Analytics

CrossTalent; United Kingdom; Remote; GBP 80,000 - 95,000; Full time

Benefits offered by this job

Remote-first culture

Equity options

Job summary

Cribl is hiring a Senior Customer Success role in the UK to drive adoption and enablement for enterprise customers. You will provide deep product expertise, guide customers through challenging issues, and collaborate with product, engineering, and sales teams to maximize value.

The role requires strategic thinking, strong communication, and a passion for helping customers succeed. You will engage across time zones in a remote-first environment, contributing to 1:many content such as webinars and

Qualifications

• Experience in a customer success or technical account management role is a plus.
• Strong communication and presentation skills.
• Ability to diagnose complex issues and translate them into adoption strategies.

Responsibilities

• Drive customer adoption and enablement with impactful materials.
• Act as a trusted technical advisor for product knowledge and troubleshooting.
• Collaborate across teams to develop 1:many content (webinars, workshops).
• Engage strategically with customers to align needs with product capabilities.
• Identify churn risks and develop retention and growth strategies.

Skills

Customer success

Technical acumen

Strategic thinking

Content creation

Cross-functional

Project management

Data analysis

Gainsight

multilingual

Tools

Gainsight

Analytics tools

Cloud platforms

Job description

Cribl is hiring a Senior Customer Success role in the UK to drive adoption and enablement for enterprise customers. You will provide deep product expertise, guide customers through challenging issues, and collaborate with product, engineering, and sales teams to maximize value.

The role requires strategic thinking, strong communication, and a passion for helping customers succeed. You will engage across time zones in a remote-first environment, contributing to 1:many content such as webinars and