Senior Customer Success Engineer - Remote, AI-Driven Growth

Tyk Technologies; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k plan

Unlimited paid holidays

Flexible hours

Employee share scheme

Maternity and paternity leave

Company retreats

Job summary

Tyk Technologies is seeking a Senior Customer Success Engineer to lead high‑priority engagements, mentor regional CS Engineers and drive proactive customer success across distributed systems. You will partner with Engineering, Product and Account Management to deliver value, reduce risk and improve experiences for Enterprise customers.

Strong Docker/Kubernetes, APIs and on‑call experience are essential. We offer flexible, remote work with global teams, on‑going learning, and opportunities to

Qualifications

• Extensive experience in technical support, Customer Success Engineering or similar roles.
• Proven leadership in complex escalations and systemic improvements.
• Strong Docker and Kubernetes knowledge, including debugging deployments and networking.

Responsibilities

• Escalation management: oversee queue, meet SLAs, and escalate systemic issues.
• Mentorship and team development: coach engineers and raise technical standards.
• Proactive customer engagement: build trusted relationships with Enterprise customers and coordinate with account teams.
• Technical excellence and innovation: lead deep investigations, contribute fixes or workarounds, and adopt AI/tools to reduce resolution time.
• Operations and cross-team collaboration: own on-call rotations, review metrics, and evolve support policies.
• Voice of the customer: contribute trends to Product, lead RCA and post-mortems, and reduce ticket volume.

Skills

Technical leadership

Customer Success

Docker

Kubernetes

APIs

On-call support

Enterprise customers

Cross-functional collaboration

Tools

Docker

Kubernetes

Job description

Tyk Technologies is seeking a Senior Customer Success Engineer to lead high‑priority engagements, mentor regional CS Engineers and drive proactive customer success across distributed systems. You will partner with Engineering, Product and Account Management to deliver value, reduce risk and improve experiences for Enterprise customers.

Strong Docker/Kubernetes, APIs and on‑call experience are essential. We offer flexible, remote work with global teams, on‑going learning, and opportunities to