Remote Customer Success Champion

Placements24; Birmingham; Remote; GBP 35,000 - 52,000; Full time

Job summary

Placements24 is seeking a Remote Customer Success Advocate to support a nationwide client portfolio from a fully remote setup. You will guide clients through onboarding and ongoing engagement, ensuring satisfaction and successful adoption of our solutions.

In this role, you will monitor health, conduct business reviews, and advocate for client needs to drive retention and product improvement, while collaborating across teams to resolve issues quickly.

Qualifications

• Experience in customer success.
• Strong communication and interpersonal skills.

Responsibilities

• Manage a portfolio of clients, ensuring their successful onboarding and ongoing engagement.
• Proactively reach out to clients to understand their needs, goals, and challenges.
• Provide exceptional support and guidance on product features and best practices.
• Identify opportunities for upselling or cross-selling based on client needs.
• Monitor client health and implement strategies to mitigate churn.
• Gather client feedback and advocate for their needs internally to drive product improvements.
• Conduct regular check-ins and business reviews with key client stakeholders.
• Troubleshoot and resolve client issues in a timely and efficient manner.
• Contribute to the development of customer success resources and documentation.

Skills

Excellent communication

Empathy

Job description

Placements24 is seeking a Remote Customer Success Advocate to support a nationwide client portfolio from a fully remote setup. You will guide clients through onboarding and ongoing engagement, ensuring satisfaction and successful adoption of our solutions.

In this role, you will monitor health, conduct business reviews, and advocate for client needs to drive retention and product improvement, while collaborating across teams to resolve issues quickly.