SC Cleared Service Designer (GDS, Central Government, UCD)

TXP; United Kingdom; Remote; GBP 91,000 - 119,000; Full time

Job summary

TXP is seeking an SC Cleared Service Designer to join a major Central Government digital transformation programme. The role is remote with UK-based candidates and involves shaping high-impact citizen services.

You will work in a multidisciplinary team, delivering GDS-aligned service designs, blueprints, user journeys and service maps, with strong stakeholder facilitation and accessibility practices.

Qualifications

• Strong GDS-aligned service design experience in UK Government or public sector.
• Experience delivering as part of multidisciplinary teams.
• Ability to design complex end-to-end services and maps.
• Knowledge of accessibility and inclusive design.
• Proven stakeholder facilitation skills.

Responsibilities

• Deliver GDS-aligned service design within a government transformation programme.
• Create service blueprints, user journeys, service maps and end-to-end designs.
• Collaborate with design and delivery professionals across government.
• Shape citizen-facing services at national scale.

Skills

GDS-aligned Service Design

Public Sector Experience

Stakeholder Facilitation

User Journeys

Service Blueprints & Maps

Job description

SC Cleared Service Designer - Central Government

Location: Remote (Candidates must be UK based)

Rate: £569 Per Day (Inside IR35)

Contract Length: 6 Months+

Security Clearance required - Active SC essential

We're supporting a major Central Government organisation undertaking a large-scale digital transformation programme and are looking for an experienced, SC Cleared Service Designer to join a high-performing multidisciplinary team.

This programme is transforming critical public services, offering the opportunity to work on complex, high-impact user journeys at national scale. You'll play a key role in shaping services that directly impact citizens while collaborating with experienced design and delivery professionals across government.

Essential Experience

• Strong and recent experience delivering GDS-aligned Service Design within UK Government or the wider public sector.
• Proven experience working as a dedicated Service Designer within multidisciplinary teams.
• Experience designing and improving complex end-to-end services.
• Strong understanding of the Government Digital Service (GDS) Service Standard and UCD practices.
• Excellent stakeholder management and facilitation skills.
• Demonstrable experience creating:
  • Service Blueprints
  • User Journeys
  • Service Maps
  • End-to-End Service Designs
• Experience working within complex policy-led environments.
• Experience transforming citizen-facing services at scale.
• Strong understanding of accessibility, inclusive design and designing for diverse user needs.
• Experience overcoming organisational, technical or policy challenges to deliver service improvements.