Service Designer Consultant (SC Cleared)

Stealth iT Consulting; Greater London, Manchester, Glasgow; Hybrid; GBP 72,000 - 82,000; Full time

Benefits offered by this job

Flexi working

Job summary

Stealth iT Consulting seeks multiple Jnr/Mid-Senior Service Designer Consultants to join a rapidly growing team. You will contribute to Government, Finance, Retail and Energy digital transformation projects, with a flexi remote or hybrid working model and travel as needed.

Typical roles involve creating service design artefacts, user journeys, personas and blueprints while applying GDS principles within cross-functional agile teams.

Qualifications

• Active SC Clearance is required.
• Experience delivering service design across complex programmes.
• Ability to create journeys, personas, blueprints and artefacts.
• Familiarity with Government Digital Service (GDS) standards.
• Experience leading workshops or design sprints with clients.

Skills

SC Clearance

Service design

GDS design principles

Workshop facilitation

Agile Scrum

Cross-functional teamwork

Storytelling

Job description

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformation & NextGen AI Solutions, with offices in London, Manchester and Glasgow providing a flexi working model (option of remote or hybrid + ad hoc client site travel)

We're looking for multiple Jnr/Mid-Senior Service Designer Consultants to join a rapidly growing team, working across multiple Digital Transformation projects within Government, Finance, Retail & Energy sectors.

Budget:

Consultant level: £72k + full benefits + flexi working (option of remote or hybrid + ad hoc client site travel)

Senior Consultant level: £82k + disc bonus + full benefits + flexi working (option of remote or hybrid + ad hoc client site travel)

Primary skills and experience required:

• Must hold active SC Clearance
• Proven experience working across a service design process, autonomously with minimal support
• Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts
• Experience working with Government Digital Service (GDS) service standards, applying GDS design principles or working to similar design standards
• Client readiness’, with experience facilitating workshops, design sprints, ideation sessions or similar
• Ability to visualise complex services in an easy-to-understand format for varying audiences
• Ability to adopt a curious and inquisitive mindset – with a passion for asking ‘why’
• Ability to critically break down complex problems in a fast-paced environment, with a knack for storytelling
• Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers