SC Cleared - Logistics Helpdesk Administrator

Experis IT; Hatfield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services provider is seeking a Logistics Helpdesk Administrator to join their busy team in Hatfield. This role supports Internal Sales and Delivery Management, with responsibilities including managing orders, handling returns, and liaising with couriers. The administrator will need strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Security Clearance (SC) is required, with prior logistics experience being a plus. The position will start in-office with potential hybrid options later.

Qualifications

• Security Clearance (SC) is required.
• Previous experience in logistics or a similar role is desirable but not essential.

Responsibilities

• Respond to emails, tasks, and Teams calls from internal teams.
• Amend and update orders in WMCS.
• Obtain Proof of Delivery (PODs) and progress claims.
• Arrange carriage forwards and manage suspended orders.
• Liaise with couriers for quotations and deliveries.
• Handle returns requests and process credits in SAP.
• Process Buy & Store orders in WMCS.
• Create commercial invoice paperwork for international shipments.

Skills

Strong communication skills

Excellent organizational abilities

Ability to multitask

Attention to detail

Ability to learn new systems quickly

Tools

WMCS

SAP

Job description

Security Cleared (SC Cleared) - Logistics Helpdesk Administrator

Location: Hatfield Business Park, Hatfield AL10
Contract: 24/11/2025 - 31/05/2026
Pay: Umbrella: £18.58 per hour

About the Role

We are seeking a Logistics Helpdesk Administrator to join a busy and reactive team supporting Inside Sales, Projects, and Delivery Management. This is an office-based role for the initial training period (minimum 3 months), with the potential for hybrid working later.

Key Responsibilities

• Respond to emails, tasks, and Teams calls from internal teams
• Amend and update orders in WMCS
• Obtain Proof of Delivery (PODs) and progress claims within deadlines
• Arrange carriage forwards and manage suspended orders
• Liaise with couriers for quotations, deliveries, and invoice queries
• Handle returns requests, coordinate collections, and process credits in SAP
• Process Buy & Store orders in WMCS
• Provide cover for creating commercial invoice paperwork for international shipments

Essential Skills

• Strong communication skills and confidence when speaking with people
• Excellent organizational and multitasking abilities
• Ability to remain positive and proactive under pressure
• Attention to detail and accuracy in processing orders and invoices
• Ability to learn new systems quickly (WMCS and SAP experience desirable)

Additional Information

• Security Clearance (SC) required
• Previous experience in logistics or a similar role is desirable but not essential