SC Cleared IT Engineer

Click Digital; Gloucester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A digital solutions provider is seeking an SC Cleared IT Engineer based in Bristol for a contract role with a Government organisation. Responsibilities include managing queue tickets, overseeing stock management, handling disposals, and performing hardware repairs while liaising with vendors. The ideal candidate should follow agreed processes and highlight potential service improvements. This position offers a dynamic work environment focused on efficiency and quality service delivery.

Responsibilities

• Queue ticket management ensuring appropriate updates and call management.
• Hub Stock management including asset management of kit in/out.
• Manage disposals that go through their Hub.
• Triage and perform hardware repairs of in Warranty kit.
• Liaise with vendors for parts and returns.

Job description

We are recruiting for an SC Cleared IT Engineer to be based in Bristol on contract working for a Government organisation.

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract

Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract

Effective Management of disposals that go through their Hub as per contract

Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract

Locker replenishments where appropriate as per contract

Highlight potential issues with service/potential service improvements to their Team Leader

Follow any agreed processes and procedures either from the Authority (site regulations etc) or our client's own