SC Cleared 3rd Line Engineer (Contract)

Curo Services; Nottingham, Milton Keynes, Hatfield; Híbrido; GBP 65.000 - 111.000; A tiempo parcial

Descripción de la vacante

Curo Services seeks a 3rd Line Support Analyst for a hybrid role based in the UK. The position involves supporting a single end-customer, handling incident management and project work, and ensuring SLA targets are met.

The role requires extensive Windows Server, Active Directory, Entra ID and VMware experience in a large hybrid environment, with ITIL familiarity and strong communication skills. Active SC Clearance is desirable.

Formación

• 5+ years’ experience managing large scale hybrid environments.
• 3+ years’ experience with Windows Server, Active Directory and Entra ID, VMware/Hyper-V.
• Good understanding of ITIL Service Operations: Incident, Request, Problem & Change Management.
• Technical qualifications: Windows Server, Vmware Vsphere, Azure Services.
• Familiarity with PowerShell for tasks and reporting.
• Experience in a 3rd Line Support capacity in complex environments.
• Hybrid/multi-platform server infrastructure experience.
• Operational support for identity services including Authentication, Authorization, Access, Federation.
• Active Directory deployment/configuration/troubleshooting incl. Group Policy.
• Entra ID authentication service and enterprise app deployment.
• DNS/DHCP insights and administration.
• Antivirus management and reporting.
• Clear communication with peers and management.
• Self-driven, able to work independently or in a team.
• Adaptable to changing requirements and priorities.

Responsabilidades

• Technical 80%: Manage calls and incidents, resolve to SLA, improve First Time Fix rate, escalate per procedures, assist with escalations, monitor queues, follow security policies.
• Administration 20%: Attend meetings, use ITSM tools to monitor incidents, complete incident records, update call management system, assist with SLA reporting.

Conocimientos

ITIL

Active Directory

Entra ID

VMware

Hyper-V

PowerShell

Windows Server

Azure Services

Networking

Incident Management

Security Policies

Communication

Herramientas

PowerShell

ITSM Tool Suite

DNS/DHCP

Antivirus Management

GPO

Descripción del empleo

Our prestigious client is looking for 3rd Line Support Analyst to join an existing delivery team doing project work for a single end-customer, as well as providing proactive and reactive support of the estate.

Start Date: November 2026
Duration: 60 days
Pay Rate: Competitive (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: Competitive (includes rolled up holiday)
IR35 Status: Inside
Location: Nottingham, Milton Keynes or Hatfield / Hybrid

NOTE: Active SC Clearance is highly desirable.

Responsibilities:

Technical 80%-

• Call and incident Management.
• Respond to service calls and resolve incidents to ensure SLA targets are achieved.
• Increase the First Time Fix rate.
• Adhere to escalation procedures.
• Assist with technical escalations for other team members.
• Monitor call queue and follow up with specialist support teams for resolution.
• Adhere to customer’s Security Policies.

Administration 20%

• Participate in team and sector meetings.
• Utilise the relevant ITSM tool suite to monitor progress of all incidents.
• Ensure accurate completion of all incident records and associated paperwork.
• Monitor and update the call management system as required.
• Assist with SLA reporting.

Skills/Experience:

• 5+ years’ experience managing, maintaining, configuring and troubleshooting large scale hybrid environments.
• 3+ years’ experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V.
• Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role.
• Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services.
• Familiarity of PowerShell to accomplish tasks and provide reporting.
• In depth experience in a 3rd Line Support capacity, with demonstrable experience of resolving incidents in complex environments.
• Good understanding of supporting server infrastructure within a hybrid ( multi-platform ) environment.
• Management of Microsoft Windows Server within a hybrid environment.
• Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation.
• Active Directory deployment/configuration/troubleshooting skills, including Group Policy.
• Entra ID authentication service and access control including conditional access policies / enterprise application deployment.
• Supporting Microsoft Windows Networking Services such as DNS/DHCP.
• Managing Anti-Virus services and reporting.
• Able to communicate clearly with peers as well as management.
• Self-driven and resourceful to achieve goals independently as well as work well in groups.
• Flexibility to adjust to changing requirements, schedules and priorities.
• The ability to socialize ideas, make recommendations and gather team consensus to move forward.
• Excellent communication, writing, meeting facilitation skills.
• Accurate and logical problem-solving skills.
• Ability and desire to excel in a team environment.