SC Cleared ICT Engineer - Didcot - £245.00 Per Day Umbrella

Click; East Hagbourne; On-site; GBP 45,000 - 65,000; Full time

Job summary

Click in the United Kingdom is seeking an SC Cleared ICT Engineer to join an on-site team in Didcot. You will be part of a national 2nd Line Support group, handling incidents, requests, and technical troubleshooting for Windows environments and collaboration tools.

The role requires ITIL practice familiarity, strong customer service, and the ability to work with remote teams when needed. This umbrella contract is Inside IR35 and focuses on reliable ICT service delivery across multiple locations.

Qualifications

• SC Cleared requirement.
• On-site role in Didcot, UK.
• Umbrella contract; Inside IR35.

Responsibilities

• Provide frontline and second-line ICT support to end users and troubleshoot Windows OS and collaboration tools.
• Assist with network connectivity setup and troubleshooting within labs and offices.
• Adhere to ITIL incident, request, change and problem management processes.

Skills

ITIL processes

Customer service

Team collaboration

Tools

Windows OS

Active Directory

MS Teams

Networking

Job description

We are recruiting for a SC Cleared ICT Engineer for a leading IT service provider based on site in Didcot.

JOB SUMMARY

ICT Engineers will provide both technical and non-technical expertise in the development and operation of ICT support to end users including senior lab managers and staff within Customer. The role holder will be part of a national 2nd Line Support team and will be a key contact for incidents and requests. They will provide Customer staff with the support, guidance, and advice to allow them to work on the Customer network without disruption. They will also support the Lead and Senior Engineers in any system implementations or incidents as directed.

Communication and key working relationships

Internal

• Other local engineers at all levels
• Colleagues in the ICT Department
• Customers within customer at all levels including senior lab managers/staff/scientists

External

• Relevant suppliers of hardware, software and services
• Maintenance organisations
• External customers as appropriate and as directed by line manager.

MAIN DUTIES AND RESPONSIBILITIES

• Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all Customer staff are able to access Customer ICT services as required, using properly configured and reliable devices.
• Ensure that all Customer users receive a consistent level of support within agreed service levels across geographical locations and directorates.
• Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools.
• Provide technical support and troubleshooting including setting up and assisting with network connectivity both in and outside labs.
• Provide technical support and troubleshooting assistance for software installation including specialist lab software, licensing, backup, and assurance.
• Work closely with teams across ICT to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted.
• Working with ITIL processes including Request, Incident, Change, and Problem Management.
• Ensuring compliance with Customer ICT Security Policies.
• Conduct other work as directed by line management in accordance with departmental standards and policies.
• At times will work with colleagues in a remote product or virtual teams on specific areas to support the business need

This is an umbrella contract, the role is Inside IR35