Saturday Customer Service Assistant

Coventry Building Society; Abingdon; On-site; GBP 20,000 - 28,000; Part time

Job summary

Join a forward-thinking organization as a part-time Customer Service Assistant in Abingdon. This role is perfect for someone who enjoys engaging with a diverse community and providing exceptional service. You'll be responsible for assisting customers, managing transactions, and performing administrative tasks in a welcoming environment. With opportunities for overtime and a commitment to employee well-being, this position offers a chance to make a real difference in people's lives while enjoying a supportive workplace culture. If you're a people person with a positive attitude, we encourage you to apply!

Benefits

Ability to buy and sell holiday allowance

Annual pay review

Annual Success Share scheme

Maternity, paternity, and shared parental leave

Service recognition

Qualifications

• Excellent communication skills to engage with diverse customers.
• Ability to handle cash transactions accurately and efficiently.

Responsibilities

• Support customers in a friendly and efficient manner.
• Manage admin tasks and handle cash transactions.

Skills

Customer Service

Communication Skills

Cash Handling

Job description

We’re looking for a friendly, helpful person to join the team in our Abingdon branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.

This is a part-time opportunity working 8.45am - 12.30pm every Saturday.

It will suit someone who’s at ease with people, and able to support them in a caring, friendly, and efficient manner. Responsibilities include finding solutions for customers, keeping up to date with our services and policies, and managing admin tasks. Handling cash transactions carefully and accurately, taking calls, and other duties within our Customer Service area are also involved.

There are many opportunities for overtime, especially during busier periods when Saturday Customer Service Assistants support us.

Benefits include:

• Ability to buy and sell holiday allowance
• Annual pay review
• Annual Success Share scheme
• Maternity, paternity, and shared parental leave
• Service recognition

About you

You’ll be a people person with a positive, personable attitude and excellent communication skills. It’s important that you can engage with a diverse range of people, understand how to help them best, and provide a great experience with us.

Confidence to talk with many people, a strong customer/people focus, and accuracy are essential.

Desirable experience includes cash handling and processing details.

About us

We’re one of the largest building societies in the UK, sharing a mutual goal to improve the lives of others.

We’re recognized as a ‘Great Place to Work,’ offering benefits beyond basic pay, including a discretionary bonus scheme, a culture of reward and recognition, and comprehensive wellbeing support.

Recently, The Co-operative Bank became part of our Group. We share values and an ethical approach towards our members, customers, and colleagues.

We’re committed to equality across race, age, faith, disability, and sexual orientation, and celebrate diversity. Together, we believe you’ll build more than just a career with us.

All together, better.

Flexibility and why it matters

We value flexibility and will consider alternative working patterns where possible. Please discuss with us before applying to explore options for this role.

Proud to be a Disability Confident Committed Employer

We offer interviews or assessments to every disabled applicant who meets the minimum criteria. Applicants can opt into the Disability Confident Interview Scheme. In high-volume application periods, we prioritize interviewing disabled candidates who best meet the essential and desirable criteria.