Senior SAP Incident Manager – Onsite Go-Live Readiness
Akkodis
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Job summary
Akkodis seeks an experienced SAP Incident Manager for a 12-month + extensions contract in Broughton, North Wales, onsite. Start: April 2027.
You will lead structured Incident Management in ServiceNow/ITSM, coordinate L1 Hypercare with L2/L3 resolver groups, and drive resolution performance during Pilot and Go-Live. Experience with SAP S/4HANA manufacturing environments and ITIL incident management is highly desirable.
Qualifications
- Senior Incident Manager with ITIL expertise.
- Experience in ServiceNow/ITSM and incident lifecycle.
- Knowledge of SAP S/4HANA manufacturing processes.
Responsibilities
- Coordinate Level 1 Hypercare with L2/L3 teams and manage incident backlog.
- Drive triage, escalation, and go-live readiness during Pilot and Go-Live.
- Report on incident performance and quality metrics.
Skills
Tools
Job description
Akkodis seeks an experienced SAP Incident Manager for a 12-month + extensions contract in Broughton, North Wales, onsite. Start: April 2027.
You will lead structured Incident Management in ServiceNow/ITSM, coordinate L1 Hypercare with L2/L3 resolver groups, and drive resolution performance during Pilot and Go-Live. Experience with SAP S/4HANA manufacturing environments and ITIL incident management is highly desirable.
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