Sample Coordinator

Ricoh; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company in Greater London is seeking a proactive Sample Management Team member. This role involves the timely delivery of samples, managing the Holding Bay, and operating an internal sample sale. The ideal candidate will demonstrate strong organizational skills and excellent customer service while being IT literate and a team player. The company values inclusion and offers support to discuss adjustments needed during the recruitment process.

Qualifications

• Proactive team player with good organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work on various items simultaneously and manage time effectively.

Responsibilities

• Deliver samples in a timely manner as per specified guidelines.
• Manage and operate the Holding Bay for sample routing.
• Support the sample sale and ensure good customer service.

Skills

IT literate

Team oriented pro-active

Good organisational skills

Excellent communication skills

Excellent customer service skills

Multi-tasking skills

Good Time Management skills

Job description

What you will be doing

The Sample Management Team deliver samples to business teams within London, in a structured process whenever possible. The main areas follow:

• From Post Room to teams specified areas (door-to-desk). Samples received into the Post Room from any source are to be unpacked to receiving team specification and delivered within 3 hours.
• From Retail teams to Production. Daily pick-up and delivery of items to be shot in Production within specified times.
• From Holding Bay to Retail teams. Any post-production samples required by teams are to be delivered by 1200 the day after their last day of aging (typically 3 days, but immediate for Outlet).

Sample routing

The Sample Management Team manages and operates the Holding Bay. The Holding Bay receives all samples shot by Production and then routes them as specified by the Retail Team after a specified period during which the items can be shopped for use. To facilitate the routing of product, each sample needs to be scanned in and organised by product type (Menswear/Womenswear; Brand/Design/Outlet) and onward destination (Sample Sale, Warehouse, Back to Team, Held for specified period before routing to Sample Sale, etc.).

Sample Sale

The sample management team also operates the sample sale, which is an internal shop available to all employees within the business. Basic duties include hanging and replenishing stock when levels are low, operating the tills and providing good customer service.

Please note that you will be required to be cross trained in all contracted functions such as Postroom services as well as our sample management services.

We are an equal opportunities employer

You will ideally have

• IT literate
• Team oriented pro-active, open minded team player
• Good organisational skills with an attention to detail
• Excellent communication skills, both verbal and in writing
• Excellent customer service skills
• Ability to demonstrate commitment and flexibility at all times
• Multi-tasking skills and ability to work on a variety of items simultaneously
• Good Time Management skills
• To be professional and presentable in uniform at all times

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

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