Salesforce Support Speciliast

Gi Group (United Kingdom); Hemel Hempstead; On-site; GBP 45,000 - 65,000; Full time

Job summary

Gi Group is recruiting a Salesforce Support Specialist in Hemel Hempstead to join a global organisation's CRM team. You'll provide day-to-day Salesforce user support, resolve queries, gather requirements and contribute to system improvements.

You will work with business stakeholders and IT teams to ensure CRM meets business needs, deliver training, and support updates and new releases. 12-month contract, £40/hour, full-time.

Qualifications

• Minimum 2 years of experience working with (url removed).
• Previous experience providing Salesforce or CRM user support.
• Business Analyst experience, including gathering and documenting business requirements.
• Good understanding of CRM systems and business processes.
• Strong attention to detail and a structured approach to work.
• Excellent written and verbal communication skills.
• Ability to work with different stakeholders, including managers and senior business representatives.
• Good organisational skills and the ability to manage multiple tasks and deadlines.

Responsibilities

• Provide day-to-day support to Salesforce users, responding to queries and managing support tickets.
• Maintain data quality through data cleansing, de-duplication, user management and data enrichment.
• Gather, analyse and document business requirements from different departments.
• Work closely with business users, IT teams and technical specialists to identify opportunities for system improvements.
• Support system updates and new releases, including preparing test plans, test scripts and carrying out testing.
• Create and maintain operational dashboards, reports and data analysis.
• Deliver online training and guidance to small groups of users.
• Communicate system changes, updates and known issues to relevant teams.
• Support CRM projects and work with key users across different business divisions.
• Document system improvements, change requests and workflow requirements.

Skills

Attention to detail

Stakeholder management

Communication skills

Organisational skills

Structured approach

Education

Bachelor's degree or equivalent

Salesforce BA or Admin certification

Tools

Salesforce CPQ

Power BI

Job description

Salesforce Support Specialist

Location: Hemel Hempstead

Pay Rate: £40.00ph

Contract: 12 months to start on the 1st December 2026

Working Pattern: Full-time

Gi Group is currently recruiting for a Salesforce Support Specialist on behalf of our client, a well-established international organisation.

This is an excellent opportunity for an experienced Salesforce professional to join a team supporting and improving the organisation's CRM systems and business processes.

In this role, you will provide day-to-day support to Salesforce users, help resolve system queries, gather business requirements and contribute to ongoing system improvements. You will work closely with different departments, business stakeholders and technical teams to ensure the CRM system meets business needs and operates effectively.

Key Responsibilities as a Salesforce Support Specialist:

• Provide day-to-day support to Salesforce users, responding to queries and managing support tickets.
• Maintain data quality through data cleansing, de-duplication, user management and data enrichment.
• Gather, analyse and document business requirements from different departments.
• Work closely with business users, IT teams and technical specialists to identify opportunities for system improvements.
• Support system updates and new releases, including preparing test plans, test scripts and carrying out testing.
• Create and maintain operational dashboards, reports and data analysis.
• Deliver online training and guidance to small groups of users.
• Communicate system changes, updates and known issues to relevant teams.
• Support CRM projects and work with key users across different business divisions.
• Document system improvements, change requests and workflow requirements.

The Candidate:

• Minimum 2 years of experience working with (url removed).
• Previous experience providing Salesforce or CRM user support.
• Business Analyst experience, including gathering and documenting business requirements.
• Good understanding of CRM systems and business processes.
• Strong attention to detail and a structured approach to work.
• Excellent written and verbal communication skills.
• Ability to work with different stakeholders, including managers and senior business representatives.
• Good organisational skills and the ability to manage multiple tasks and deadlines.

Desirable Skills and Experience

• Experience with Salesforce CPQ and Power BI.
• Salesforce Business Analyst or Administrator certification.
• Experience working in a scientific or pharmaceutical environment.
• A Bachelor's degree in a relevant subject or equivalent professional experience.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website