Salesforce Business Analyst

eFinancialCareers; Greater London; Remote; GBP 92,000 - 122,000; Part time

Job summary

eFinancialCareers is seeking a Senior Salesforce Business Analyst to join a digital transformation team and maximise the value of Salesforce investments. This remote contract role focuses on discovery, requirements, and delivering scalable Salesforce solutions that improve business performance and user experience.

You'll lead workshops with business and technical teams, translate needs into user stories and acceptance criteria, and guide the project from design through optimisation.

Qualifications

• Active SC Clearance required.
• 5+ years as Salesforce Business Analyst.
• Experience delivering enterprise Salesforce projects.

Responsibilities

• Lead discovery sessions and stakeholder workshops to capture requirements.
• Collaborate with business users, developers, architects and project teams to deliver Salesforce solutions.
• Translate business needs into user stories, functional specs and acceptance criteria.
• Map business processes and identify automation opportunities.
• Ensure requirements align with business priorities and assist with testing and change management.
• Produce documentation including process flows and functional designs.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Stakeholder management

Agile delivery

User stories

Jira

Confluence

Education

Salesforce certifications (Administrator/Business Analyst/Sales Cloud/Service Cloud)

Tools

Jira

Confluence

Job description

£500 - £660 GBP

Remote WORKING

Type: Contract

We're looking for an experienced Senior Salesforce Business Analyst to join a growing digital transformation team, helping organisations maximise the value of their Salesforce investment.

This role is ideal for someone who enjoys working closely with both business and technical teams, leading discovery activities, defining requirements, and delivering Salesforce solutions that improve business performance and user experience. You'll be involved throughout the project lifecycle, from initial workshops through to implementation and ongoing optimisation.

Please note: Active SC Clearance is essential for this role.

The Role

As a Senior Salesforce Business Analyst, you'll play a key role in shaping Salesforce programmes by understanding business objectives and translating them into practical, scalable solutions.

• Leading discovery sessions and stakeholder workshops to capture business requirements.
• Working with business users, developers, architects and project teams to deliver successful Salesforce solutions.
• Converting business needs into clear user stories, functional specifications and acceptance criteria.
• Mapping existing and future business processes, identifying opportunities for automation and improvement.
• Supporting solution design by ensuring requirements are aligned with business priorities.
• Assisting with testing, user acceptance activities and change management.
• Producing high-quality documentation including process flows, business requirements and functional designs.
• Promoting Salesforce best practice and encouraging platform adoption across the business.
• Identifying opportunities for continuous improvement and recommending new Salesforce capabilities that add value.

About You

• Active SC Clearance (essential).
• At least 5 years' experience working as a Salesforce Business Analyst.
• A strong track record delivering enterprise Salesforce projects.
• Excellent knowledge of Salesforce Sales Cloud and Service Cloud.
• Experience gathering and documenting business and functional requirements.
• Strong understanding of CRM processes covering sales, customer service and customer engagement.
• Experience writing user stories, business rules and acceptance criteria.
• Previous experience working within Agile delivery environments.
• Knowledge of Jira, Confluence or similar Agile collaboration tools.
• Salesforce certifications such as Administrator, Business Analyst or Sales/Service Cloud Consultant are advantageous.
• Experience with Salesforce integrations, reporting and data migration activities.
• Excellent communication and stakeholder management skills, with confidence engaging senior decision-makers.
• A collaborative approach and a passion for delivering business-focused technology solutions.