Salesforce Support Specialist: CRM & Data Improvement

Gi Group (United Kingdom); Hemel Hempstead; On-site; GBP 45,000 - 65,000; Full time

Job summary

Gi Group is recruiting a Salesforce Support Specialist in Hemel Hempstead to join a global organisation's CRM team. You'll provide day-to-day Salesforce user support, resolve queries, gather requirements and contribute to system improvements.

You will work with business stakeholders and IT teams to ensure CRM meets business needs, deliver training, and support updates and new releases. 12-month contract, £40/hour, full-time.

Qualifications

• Minimum 2 years of experience working with (url removed).
• Previous experience providing Salesforce or CRM user support.
• Business Analyst experience, including gathering and documenting business requirements.
• Good understanding of CRM systems and business processes.
• Strong attention to detail and a structured approach to work.
• Excellent written and verbal communication skills.
• Ability to work with different stakeholders, including managers and senior business representatives.
• Good organisational skills and the ability to manage multiple tasks and deadlines.

Responsibilities

• Provide day-to-day support to Salesforce users, responding to queries and managing support tickets.
• Maintain data quality through data cleansing, de-duplication, user management and data enrichment.
• Gather, analyse and document business requirements from different departments.
• Work closely with business users, IT teams and technical specialists to identify opportunities for system improvements.
• Support system updates and new releases, including preparing test plans, test scripts and carrying out testing.
• Create and maintain operational dashboards, reports and data analysis.
• Deliver online training and guidance to small groups of users.
• Communicate system changes, updates and known issues to relevant teams.
• Support CRM projects and work with key users across different business divisions.
• Document system improvements, change requests and workflow requirements.

Skills

Attention to detail

Stakeholder management

Communication skills

Organisational skills

Structured approach

Education

Bachelor's degree or equivalent

Salesforce BA or Admin certification

Tools

Salesforce CPQ

Power BI

Job description

Gi Group is recruiting a Salesforce Support Specialist in Hemel Hempstead to join a global organisation's CRM team. You'll provide day-to-day Salesforce user support, resolve queries, gather requirements and contribute to system improvements.

You will work with business stakeholders and IT teams to ensure CRM meets business needs, deliver training, and support updates and new releases. 12-month contract, £40/hour, full-time.