Salesforce Administrator

Proactive Appointments; City Of London; On-site; GBP 45,000 - 67,000; Part time

Job summary

Proactive Appointments is seeking an experienced Salesforce Administrator / Support Analyst to join an established technology team on a 3-month contract. The role is onsite in London initially with remote working available after, and focuses on hands-on support across Salesforce and integrated enterprise services.

You will diagnose issues, perform fault finding, and deliver resolutions across critical business systems, acting as escalation point and coordinating with third-party vendors.

Qualifications

• 2+ years proven Salesforce support experience in a complex environment.
• Hands-on troubleshooting of production Salesforce issues.
• Experience with highly integrated enterprise services and multi-system issues.
• Familiarity with Salesforce Inspector for data investigation.
• Experience with Salesforce integrations and APIs.

Responsibilities

• Provide hands-on technical support, fault finding and incident resolution across Salesforce and connected enterprise services.
• Diagnose underlying technical issues and identify root causes.
• Support Salesforce CRM, reservations, voice services, integrations, payments and client-facing platforms.
• Work across complex integrations including MuleSoft to resolve issues across systems.
• Act as escalation point for Salesforce and connected systems.
• Provide and deploy updates, releases and system changes.
• Fulfil service requests, incidents and enhancements within SLAs and KPIs.
• Investigate issues across system integrations with internal teams to drive resolution.
• Collaborate with third-party vendors and service providers.
• Maintain incident records and technical documentation.
• Identify recurring issues and contribute to continuous improvement.
• Use Salesforce tools and diagnostics to resolve issues efficiently.

Skills

Salesforce experience

Incident resolution

SLAs & KPIs

Analytical problem solving

Communication skills

Escalation point

Vendor coordination

MuleSoft exposure

Tools

Salesforce Inspector

MuleSoft

Salesforce CRM

Job description

Salesforce Administrator

Inside IR35 - Onsite in London initially with remote working available after

We are looking for an experienced Salesforce Administrator / Support Analyst to join an established technology team on an initial 3-month contract. The role will focus on providing hands‑on technical support across Salesforce and a wider ecosystem of highly integrated enterprise services.

You will be responsible for diagnosing underlying causes, carrying out fault finding and delivering effective resolutions to incidents and service requests across critical business systems.

Key Responsibilities

• Provide hands‑on technical support, fault finding and incident resolution across Salesforce and connected enterprise services.

• Diagnose underlying technical issues and identify root causes, rather than simply resolving symptoms.

• Support Salesforce CRM and Reservations, voice services, integrations, payments and client‑facing platforms.

• Work across complex integrations, including MuleSoft, to investigate and resolve issues spanning multiple systems.

• Act as a key point of escalation for Salesforce and connected business systems.

• Provide technical support for the implementation and deployment of updates, releases and system changes.

• Fulfil service requests, incidents and enhancements raised through the Sales Service function within agreed SLAs and KPIs.

• Investigate issues across system integrations and work collaboratively with internal technical teams to drive incidents through to resolution.

• Work closely with third‑party vendors and service providers responsible for supporting business‑critical systems.

• Maintain clear and accurate incident records, technical documentation and resolution details.

• Identify recurring issues and contribute to continuous improvement of Salesforce support processes and system reliability.

• Use appropriate Salesforce tools and diagnostic techniques to investigate and resolve issues efficiently.

Essential Experience & Skills

• 2+ years' proven experience supporting Salesforce within a complex business or enterprise environment.

• Strong hands‑on experience with Salesforce CRM and troubleshooting production issues.

• Experience supporting highly integrated enterprise services and investigating issues across multiple systems.

• Practical experience using Salesforce Inspector to investigate data, identify issues and support incident resolution.

• Experience troubleshooting Salesforce integrations and APIs.

• Good understanding of integration technologies and middleware; MuleSoft experience would be highly desirable.

• Experience working with third‑party suppliers, vendors and service providers.

• Proven ability to work within defined SLAs, KPIs and IT service management processes.

• Strong analytical and problem‑solving skills, with the ability to diagnose root causes and deliver practical solutions.

• Comfortable working as an escalation point for complex technical incidents.

• Excellent communication skills, with the ability to explain technical issues clearly to both technical and non