Salesforce Support Sepcialist

Prospero Group; City Of London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Salary and benefits

Job summary

Prospero Group is seeking a Salesforce Specialist to lead the migration to Salesforce as the core CRM across the business, configuring workflows, reports, and end-user training.

You'll collaborate with stakeholders, manage admin tasks, data migration, and drive process improvements in a hybrid London-based role.

Qualifications

• 3+ years Salesforce admin experience.
• Active Salesforce Admin Certification (or equivalent).
• Experience managing user accounts, profiles, roles, and permissions.
• Strong understanding of workflow management and report creation.
• Confident training users and translating technical details into practical guidance.

Responsibilities

• Manage general Salesforce administration.
• Create and maintain workflows for the front end and back end.
• Develop custom reports and dashboards tailored to business needs.
• Train end users and provide ongoing system support.
• Collaborate with internal stakeholders to ensure smooth data migration and system adoption.
• Work closely with technical and non-technical teams to implement process improvements.

Skills

Salesforce admin

Workflow management

Report creation

User training

Data migration

Stakeholder collaboration

Education

Salesforce Admin Certification

Tools

Form Assembly

Zapier

XL Connector

Dataloader

Job description

About Prospero Group

Prospero Group is a leading recruitment and workforce solutions provider, specialising across education, health & social care, and technical sectors. With a strong reputation built on integrity, collaboration, and excellence, we pride ourselves on connecting people with purpose - helping organisations grow and individuals thrive. Our culture is supportive, ambitious, and people-first; we empower our teams and invest in technology to deliver outstanding service to our clients and candidates.

About the Role

As Prospero Group continues to grow, we are embarking on an exciting migration to Salesforce as our core CRM platform. We're looking for a proactive and detail-oriented Salesforce Specialist to help facilitate this implementation and ensure the system delivers maximum value across the business. You'll play a key role in configuring workflows, creating reports, and training end users to make Salesforce an efficient, user-friendly, and scale-able tool for our teams.

Key Responsibilities

• Manage general system administration within Salesforce.
• Create and maintain workflows for both the front end and back end.
• Develop custom reports and dashboards tailored to business needs.
• Train end users and provide ongoing system support.
• Collaborate with internal stakeholders to ensure smooth data migration and system adoption.
• Work closely with technical and non-technical teams to implement process improvements.

Must-Haves

• Proven experience with Salesforce administration (3 years+ preferred).
• Experience managing user accounts, profiles, roles, and permissions.
• Strong understanding of workflow management and report creation.
• Skilled in customisation and configuration (objects, fields, flows, layouts, etc.).
• Confident training users and translating technical details into practical guidance.
• Holds a Salesforce Admin Certification (or equivalent).

Nice-to-Haves

• Experience in business analysis or process improvement.
• Previous work with 3B Systems.
• Familiarity with Salesforce integrations such as Form Assembly, Zapier, or data tools like Dataloader and XL Connector.
• Experience within education or non-profit sectors.

Why Join Prospero?

• Be part of a dynamic, growing organisation with a strong social purpose.
• Opportunities for professional development and Salesforce certification support.
• Collaborative, supportive culture where innovation is encouraged.
• Competitive salary, benefits, and hybrid working options.

Prospero Teaching is acting as an Employment Agency in relation to this vacancy