Salesforce Programme Lead: Service Cloud & Field Service

La Fosse Associates; England; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

La Fosse Associates is seeking an experienced Salesforce Programme Manager for a 12-month contract with hybrid working (1 day on site). The role focuses on delivering Service Cloud and Field Service components of a Salesforce transformation through strong governance, risk control and partner management.

You will lead an internal team and coordinate with IT stakeholders and external partners to ensure on-time delivery that aligns with business objectives and technology strategy.

Qualifications

• Proven experience managing complex Salesforce implementation or transformation programmes end to end.
• Strong experience delivering Salesforce Service Cloud and/or Field Service programmes.
• Programme management governance, delivery planning, risk management and dependency management.
• Experience leading internal teams and coordinating third-party implementation partners.
• Confidence challenging systems integrators and business stakeholders to ensure effective delivery.
• Strong stakeholder management across business and technology teams.
• Experience reviewing and improving programme structures where delivery risks or challenges have been identified.
• Track record of delivering technology transformation and legacy system replacement initiatives.
• Ability to mobilise quickly.

Responsibilities

• Lead and strengthen the delivery of Salesforce Service Cloud and Field Service programmes.
• Review the existing programme structure, identify delivery risks and implement appropriate governance and controls.
• Manage programme plans, milestones, dependencies, risks, issues and delivery priorities.
• Lead and coordinate an internal team of approximately five people, alongside wider IT stakeholders and third-party delivery partners.
• Effectively manage and challenge the Salesforce implementation partner to ensure the right solution, delivery approach and outcomes.
• Work closely with business stakeholders to challenge assumptions, clarify requirements and ensure the solution supports operational needs.
• Support a programme reset, helping establish a clear delivery roadmap, vision and execution plan.
• Ensure Salesforce implementation aligns with the wider technology strategy and business objectives.
• Drive process improvement, automation and operational efficiencies through Salesforce adoption.
• Support the replacement and retirement of legacy platforms, managing associated transition risks.
• Ensure the programme delivers against agreed budgets, timelines and quality expectations.
• Provide clear programme-level reporting, recommendations and escalation of key delivery issues.

Skills

Salesforce

Programme management

Stakeholder management

Governance

Risk management

Vendor/partner management

Job description

La Fosse Associates is seeking an experienced Salesforce Programme Manager for a 12-month contract with hybrid working (1 day on site). The role focuses on delivering Service Cloud and Field Service components of a Salesforce transformation through strong governance, risk control and partner management.

You will lead an internal team and coordinate with IT stakeholders and external partners to ensure on-time delivery that aligns with business objectives and technology strategy.