Salesforce Service Cloud Programme Lead (Contract, Hybrid)

La Fosse Associates; City Of London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

La Fosse Associates is seeking an experienced Salesforce Programme Manager to lead a major transformation focusing on Service Cloud and Field Service. The role involves governance, risk management, and strong stakeholder engagement to ensure delivery alignment with business objectives.

The ideal candidate will have a proven track record managing end-to-end Salesforce implementations, particularly Service Cloud and Field Service, and will lead internal teams and partner organisations in a hybrid

Qualifications

• Proven track record leading complex Salesforce implementation or transformation programmes end to end.
• Strong experience delivering Salesforce Service Cloud and/or Field Service programmes.
• Demonstrable programme management experience including governance, delivery planning, risk management and dependency management.
• Experience leading internal teams and coordinating third‑party implementation partners.
• Confidence challenging systems integrators and business stakeholders to ensure effective delivery.
• Strong stakeholder management across business and technology teams.

Responsibilities

• Lead and strengthen delivery of Salesforce Service Cloud and Field Service programmes.
• Review programme structure, identify delivery risks and implement governance and controls.
• Manage programme plans, milestones, dependencies, risks and delivery priorities.
• Lead and coordinate internal team of ~5 people and wider IT stakeholders/partners.
• Challenge the Salesforce implementation partner to ensure the right solution and outcomes.
• Work with stakeholders to clarify requirements and ensure the solution meets operational needs.
• Support a programme reset with a clear delivery roadmap and execution plan.
• Ensure alignment with wider technology strategy and business objectives.
• Drive process improvement and automation through Salesforce adoption.
• Manage transition risks when retiring legacy platforms.
• Ensure delivery against budgets, timelines and quality expectations.
• Provide clear programme-level reporting and escalation of issues.

Skills

Salesforce

Program governance

Stakeholder mgmt

Risk management

Third‑party coordination

Tools

Salesforce Service Cloud

Salesforce Field Service

Job description

La Fosse Associates is seeking an experienced Salesforce Programme Manager to lead a major transformation focusing on Service Cloud and Field Service. The role involves governance, risk management, and strong stakeholder engagement to ensure delivery alignment with business objectives.

The ideal candidate will have a proven track record managing end-to-end Salesforce implementations, particularly Service Cloud and Field Service, and will lead internal teams and partner organisations in a hybrid