Salesforce Field Service Lead Consultant

Flair; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job description

As a Senior Salesforce Consultant (m/f/x) specialising in Salesforce Field Service, you will lead the design and delivery of end-to-end field service solutions that optimise service operations and mobile workforce performance. Acting as a trusted advisor, you’ll work closely with clients to improve scheduling efficiency, technician productivity, and customer satisfaction through well-architected Salesforce Field Service implementations.

You own delivery across projects, guiding teams and clients through complex field service transformations - from work order and asset management to advanced scheduling and mobile workforce enablement, while mentoring consultants and shaping best practices.

• 5+ years of hands-on experience delivering Salesforce Field Service solutions in customer-facing projects
• Strong, practical experience leading Field Service implementations end to end
• Deep understanding of field service and asset-based service processes, including work order lifecycle, scheduling, dispatch, optimisation, flows and mobile workforce enablement
• Proven ability to implement scalable Field Service architectures aligned with complex operational requirements
• Experience translating business needs into functional and technical Salesforce solutions
• Confidence working with senior stakeholders, including service leaders and technical architects
• Strong leadership, communication, and problem-solving skills
• Salesforce certifications (eg Administrator, Field Service Lightning Consultant, Service Cloud Consultant, Accredited Advanced SFS Consultant, Agentforce Specialist)