Sales Team Manager

Nicholas Associates; Essex; Híbrido; GBP 50.000 - 65.000; Jornada completa

Descripción de la vacante

Nicholas Associates in the United Kingdom is seeking a Sales Team Leader to manage the activities of the sales coordinators, sales administrators and the customer service team, ensuring strong order execution and first-class customer service. The role is hybrid with three days in office and two from home.

You will lead, coach and develop the team, drive cross-functional collaboration, and maintain ERP/MRP system usage while leveraging strong Excel skills.

Formación

• Experience in a team leader/manager role in Internal Sales or Customer Service is essential.
• Experience in engineering/ automotive/ aerospace or similar is preferred.
• Fluent written and spoken English is essential.
• Own transport is useful due to site location.
• Experience with MRP/ERP systems is preferred.
• Good Excel skills including VLOOKUP and Pivot Tables.

Responsabilidades

• Lead, coach, mentor and develop the team.
• Oversee operational management of order processing and system compliance.
• Build, develop and maintain customer relationships.
• Provide accurate data reports and operational metrics to management.
• Maintain system usage and cross-functional alignment.

Conocimientos

Team leadership

English (flu ent)

Customer service

Herramientas

Excel

MRP/ERP systems

Pivot Tables

Descripción del empleo

Sector : Engineered Products

Hybrid : Yes, 3 days in office and 2 days from home

Salary : £50,000 - £65,000 according to experience

Please note

• We cannot offer any Visa support or sponsorship, you must have the right to live and work in the UK
• Commercial experience is essential. We cannot consider people coming straight out of education.

Role Summary:

Managing the activities of the sales co-ordinators, sales administrators and customer service team to ensure strong execution of order management, first class customer service and adherence to company standards. The Sales Team Leader is the first point of escalation for the customer service team. The Supervisor supports customer relationship excellence, operational efficiency, and cross-functional alignment.

• Team leadership, coaching, mentoring and development
• Operational Management of the team eg accuracy of order processing, compliance with systems and processes
• Build, develop and maintain customer relationships
• Add value to cross-functional teams by sharing your area of specialism
• Provide accurate data reports and operational metrics
• Maintain system usage

About You

• Prior experience in a team leader or manager position in an Internal Sales or Customer Service role is essential.
• Experience of working in engineering / automotive / aerospace or similar is very much preferred
• Fluent written and spoken English language skills essential
• Own transport extremely useful due to site location
• Experience of MRP / ERP systems preferred
• Good Excel skills - VLookUp and Pivot Tables