Sales And Customer Service Officer

Nicholas Associates Group Limited; Essex; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

Nicholas Associates Group Limited is seeking a Sales Coordinator / Sales and Customer Service Officer to support the full sales cycle and enhance customer satisfaction. The role involves order processing, engagement with customers, and cross-functional collaboration.

The position offers hybrid working, with 2 days from home after onboarding, located in Essex, with a salary of £40,000 - £45,000 per year.

Qualifications

• Proven experience in customer service or sales coordination.
• Knowledge of engineered products is preferred.
• Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, reporting).
• Experience working within cross-functional teams.
• Solid administrative, organisational, and problem-solving skills.
• Strong analytical skills with the ability to interpret data and produce accurate reports.
• Excellent time management abilities, capable of handling multiple tasks simultaneously.
• Excellent communicator with the ability to liaise confidently with senior management, colleagues, and customers.

Responsibilities

• Support the full sales cycle from customer engagement to order processing.
• Work closely with internal stakeholders to ensure timely delivery and operational accuracy.
• Build strong customer relationships including face-to-face visits and meetings.
• Take and raise orders and manage from placement to delivery.
• Maintain orderbook accuracy and provide visibility of upcoming demand.
• Create forecasts and consumption data, process sales quotations, and update CRM.

Skills

Customer service

Sales coordination

Cross-functional collaboration

Analytical thinking

Advanced Excel

Communication

Power BI knowledge

Tools

Power BI

CRM software

Microsoft Office

Job description

The Position : Sales Coordinator, Sales and Customer Service Officer, Key Account Manager

Location : Essex

Hybrid : Yes, 2 days from home once onboarded

Salary : £40,000 - £45,000

Sector : Engineered Products

The role :

Supporting the full sales cycle - from customer engagement to order processing - while working closely with internal stakeholders to ensure timely delivery, operational accuracy, and excellent customer satisfaction. This role requires strong communication, analytical capability, and the ability to work effectively in a fast-paced, cross-functional environment.

Key Aspects

• Build strong customer relationships including undertaking face to face visits & meetings
• Drive high levels of customer service
• Take and raise orders
• Manage the order from placemement to delivery
• Manage the orderbook, ensuring accuracy, timely updates, and full visibility of upcoming customer demand
• Create forecasts and consumption data
• Process sales quotations
• Maintain the CRM

Data, Forecasting & Reporting

• Process monthly consumption data and create customer forecasts; review parts performance and identify growth opportunities.
• Prepare monthly KPIs, customer presentations, sales forecasts, and performance reports.
• Process sales quotations accurately and within given timelines.
• Maintain and update the CRM system with customer information, email tags, forecast data, trip reports, and presentation materials.

About You :

• Proven experience in customer service or sales coordination.
• Knowledge of engineered products, automotve, aerospace or similar is preferred aerospace industry is preferred
• Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, reporting).
• Experience working within cross-functional teams.
• Solid administrative, organisational, and problem-solving skills.
• Strong analytical skills with the ability to interpret data and produce accurate reports.
• Excellent time management abilities, capable of handling multiple tasks simultaneously.
• Excellent communicator with the ability to liaise confidently with senior management, colleagues, and customers.
• Strong sense of ownership and pride in work quality and contribution to company success.
• Team-oriented mindset with a collaborative working style.
• Consistently produces high-quality work with attention to detail.
• Dependable, professional, and committed to maintaining a strong work ethic.
• Adaptable, flexible, and able to respond effectively to changing priorities.
• High level of initiative, motivation, and creativity in problem-solving.
• Self-managing and able to work with minimal supervision.
• Strong time-management and prioritisation skills.
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint).
• Power BI knowledge is advantageous and considered a plus.

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.