Sales Administrator

Imagine Executive Solutions Ltd; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Weekend rota

Support at sporting events

Job summary

Imagine Executive Solutions Ltd is assisting a world-class British manufacturer of specialist sports equipment in North West London by hiring a Sales Administrator. You will be the first point of contact for customers and partners, handling phone, email and in-person inquiries, processing orders, and turning quotes into sales under the guidance of the Head of Global Sales and Customer Service.

You will drive upselling, manage the quote pipeline, keep customers updated on lead times and

Qualifications

• GCSE English and Maths minimum.
• Experience in a fast-paced, detail-focused admin environment.
• Excellent with CRM and ERP systems and Microsoft Office.

Responsibilities

• Drive sales by upselling and cross-selling in every enquiry.
• Own the quote pipeline and follow up quotes to lift conversion.
• Advise customers with product knowledge to guide to the right solution.
• Process orders accurately and keep customers updated on lead times/delivery.
• Run the inbox and manage Zendesk and email queries within set timeframes.
• Resolve complaints and delivery issues with empathy.
• Maintain Orderwise ERP records, part numbers and customer data.

Skills

Sales knowledge

Customer service

Organised

Excel

Education

GCSE English & Maths

Tools

Zendesk

Orderwise ERP

Job description

SALES ADMINISTRATOR

NORTH WEST LONDON

30-32,000 PA

Turn great service into sales, in the engine room of a world class specialist brand.

THE OPPORTUNITY

Our client is a long established British manufacturer of specialist sports equipment, supplying athletes, clubs and partners around the world. Its customer team is moving from a reactive service desk to a proactive sales engine, and this role sits right at the heart of that change.

THE ROLE

You will be the first point of contact for customers and partners by phone, email and in person, processing orders accurately and turning enquiries and quotes into sales, reporting to the Head of Global Sales and Customer Service.

KEY RESPONSIBILITIES

• Drive sales. Go beyond order taking, upselling and cross selling in every enquiry.
• Own the quote pipeline. Follow up quotes with discipline to lift conversion.
• Advise with confidence. Use product knowledge to guide customers to the right solution.
• Process orders accurately. Keep customers updated on lead times and delivery.
• Run the inbox. Manage Zendesk and email queries within agreed timeframes.
• Fix problems fast. Resolve complaints and delivery issues with empathy.
• Keep systems right. Maintain Orderwise ERP records, part numbers and customer data.

ABOUT YOU

• Commercially sharp, with a good grasp of the sales cycle and an eye for opportunity.
• Customer first, knowing great sales are built on trust and excellent service.
• Highly organised, handling high volumes and competing priorities with urgency.
• Excellent with CRM and ERP systems and Microsoft Office, Excel especially.
• Experienced in a fast paced, detail focused admin environment.
• GCSE English and Maths minimum. Zendesk or a manufacturing or retail background a bonus.

WHAT IS ON OFFER

• Salary of up to 32,000PA depending on experience.
• A role that shapes how a respected global brand sells and serves its customers.
• Variety, including a weekend rota and support at occasional sporting events.