Sales Team Lead for SMB Growth & Coaching (Hybrid)

BT plc; Birmingham; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

30% on target bonus

BT Pension scheme

25 days annual leave

Flexible benefits

World-class training and development

BT Shares Saving schemes

Discounted broadband, mobile and TV

Retail discounts

Job summary

BT plc in Birmingham is seeking a Sales Team Lead to manage a desk-based acquisition team for BT/EE customers. You will coach, motivate and develop agents, drive upsell/cross-sell, and ensure delivery of KPIs and high-quality customer care.

Hybrid working model allows part-home working; includes 30% OTE on top of a 35,000 base salary and a comprehensive benefits package including pension, annual leave and discounts.

Qualifications

• Experience leading a desk-based sales team.
• Proven track record of meeting or exceeding targets.
• Strong coaching and development skills.

Responsibilities

• Lead and motivate a desk-based sales team to upsell/cross-sell across BT/EE portfolios.
• Manage performance, provide coaching, and recognize high performance.
• Drive KPI attainment and SLAs while ensuring excellent customer care.

Skills

People leadership

Sales coaching

Performance management

Customer focus

Tools

CRM software

Job description

BT plc in Birmingham is seeking a Sales Team Lead to manage a desk-based acquisition team for BT/EE customers. You will coach, motivate and develop agents, drive upsell/cross-sell, and ensure delivery of KPIs and high-quality customer care.

Hybrid working model allows part-home working; includes 30% OTE on top of a 35,000 base salary and a comprehensive benefits package including pension, annual leave and discounts.