Sales Team Lead

BT Communications Ireland Limited; Birmingham; Hybride; GBP 32 000 - 39 000; Plein temps

Avantages offerts par ce poste

Competitive salary

30% on target bonus

BT Pension scheme

25 days annual leave

Flexible benefits

World-class training and development

BT Shares Saving schemes

Discounted broadband, mobile and TV

Retail discounts

Résumé du poste

BT plc in Birmingham is seeking a Sales Team Lead to manage a desk-based acquisition team for BT/EE customers. You will coach, motivate and develop agents, drive upsell/cross-sell, and ensure delivery of KPIs and high-quality customer care.

Hybrid working model allows part-home working; includes 30% OTE on top of a 35,000 base salary and a comprehensive benefits package including pension, annual leave and discounts.

Qualifications

• Experience leading a desk-based sales team.
• Proven track record of meeting or exceeding targets.
• Strong coaching and development skills.

Responsabilités

• Lead and motivate a desk-based sales team to upsell/cross-sell across BT/EE portfolios.
• Manage performance, provide coaching, and recognize high performance.
• Drive KPI attainment and SLAs while ensuring excellent customer care.

Connaissances

People leadership

Sales coaching

Performance management

Customer focus

Outils

CRM software

Description du poste

Job Description

Job Title: Sales Team Lead

Req ID: 60588

Job Function: Sales and Commercial

Posting Start Date: 02/11/2026

Posting End Date: 10/11/2026

Division: UK Business

Job Location: GBR-Birmingham-Three Snowhill

Advertised Salary: 35,000.00 with 30% OTE

Why this job matters:

Manage and lead an inbound or outbound acquisition team from the desk for new BT/EE customers, with a view to winning new business and growing existing accounts where the opportunity presents itself. This role plays a key part in growing the SMB base by supporting and coaching a team of sales advisors winning new business in an increasingly competitive environment.

What you’ll be doing:

Motivate and lead a team of desk-based sales agents, motivating them to upsell/cross-sell across the EE & BT portfolio and nurture existing customers through handling customer queries and demonstrating how our product portfolio can add value to their business. Performance management, providing coaching, development opportunities and giving appropriate recognition to drive a high-performance culture. Develop the overall capability of the team by supporting individual needs with relevant performance plans and creating career opportunities. Collaborate by actively building relationships both internally and externally to deliver the best possible results and share best practice. Achieve KPIs to meet SLAs by creating robust plans to drive results and remove any barriers to providing excellent customer care. Provide thought leadership to win in the market. Develop and mature the sales model, making recommendations to improve model functionalities and opportunities to sell converged solutions. Develop and mature the service treatment model within Desk Sales to drive improved retention and NPS. Understand the market sector and disseminate insight to the wider team. Ensure the team receives all relevant communications and updates; train and develop agents to broaden skillsets and remain compliant in sales activity. Act as the first point of contact for any customer escalations and take full ownership of these, following processes to meet customer needs while driving ownership and responsibility for customer calls, ensuring every customer contact is seen as an opportunity.

Benefit:

• Competitive salary
• Up to 30% on target bonus
• BT Pension scheme
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

Our working model

BT have moved to a hybrid working model - you can work from home certain parts of the week as per the SMART working model.