SMB Retention & Growth Specialist | 30% OTE Bonus

BT Group; Belfast City District; Vor Ort; GBP 25.000 - 40.000; Vollzeit

Benefits dieser Stelle

OTE bonus 30%

Weekday shifts

Private GP 24/7

Pension 5% + 10%

Carers leave

Discounted BT/EE products

Holiday purchase scheme

Zusammenfassung

BT Group is seeking an EE Retention Advisor to engage with UK SME customers, building strong relationships and identifying opportunities to retain, upsell and grow revenue. You’ll handle both inbound and outbound conversations, delivering value and maintaining BT's trusted customer experience.

In this role you’ll work toward defined targets, balance customer needs with commercial outcomes, and collaborate across teams to resolve issues.

Qualifikationen

• Strong communication and listening skills.
• Confidence in handling objections and challenging conversations.
• Ability to balance customer needs with commercial outcomes.
• High attention to detail and strong compliance mindset.
• Comfortable working across inbound and outbound activity.

Aufgaben

• Support inbound call volumes during busy periods and make outbound dialler calls in quieter times.
• Identify upsell and cross-sell opportunities aligned to customer needs efficiently and professionally.
• Take ownership of issues through to resolution, using correct processes.
• Deliver a consistent customer experience across inbound and outbound activity.

Kenntnisse

Communication

Objection handling

Commercial mindset

Attention to detail

Inbound/outbound versatility

Tools

CRM

Jobbeschreibung

BT Group is seeking an EE Retention Advisor to engage with UK SME customers, building strong relationships and identifying opportunities to retain, upsell and grow revenue. You’ll handle both inbound and outbound conversations, delivering value and maintaining BT's trusted customer experience.

In this role you’ll work toward defined targets, balance customer needs with commercial outcomes, and collaborate across teams to resolve issues.