Sales Support Specialist – Upsell & Customer Care

Confidential; Stockport; On-site; GBP 25,000 - 31,000; Full time

Job summary

Confidential is seeking a Sales Support Administrator in Stockport on a full-time permanent basis. You will be part of a close-knit team, delivering excellent customer service while supporting the sales process and ensuring orders are fulfilled accurately.

The role requires experience in a target-driven environment, comfort with outbound calls, and building strong client relationships. If you thrive in a busy, customer-focused setting, this is a great opportunity with a well-known business.

Qualifications

• Experience in a target-driven role.
• Confident making outbound calls.
• Ability to build strong relationships.

Responsibilities

• Answer customer and client enquiries via telephone and email.
• Resolve customer complaints promptly.
• Upsell add-on products.
• Keep records of customer interactions.
• Proactively follow up on quotations and enquiries.
• Process customer orders and returns.
• Collaborate with other departments to ensure a seamless customer experience.

Skills

Customer service

Outbound calls

Job description

Confidential is seeking a Sales Support Administrator in Stockport on a full-time permanent basis. You will be part of a close-knit team, delivering excellent customer service while supporting the sales process and ensuring orders are fulfilled accurately.

The role requires experience in a target-driven environment, comfort with outbound calls, and building strong client relationships. If you thrive in a busy, customer-focused setting, this is a great opportunity with a well-known business.