Sales Support Specialist — Customer Success & CRM

Dometic; Blandford Forum; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Enhanced Pension

Enhanced maternity leave

25 days of annual leave

Free Parking

Employee discounts on products

Opportunities to make an impact

Job summary

Dometic in Blandford Forum is seeking a Sales Support Executive to join the Sales team. The role involves handling inquiries, processing orders, and supporting the Sales Director.

You will develop relationships with distributors and dealers and ensure timely responses and accurate pricing and lead times. Requirements include experience in sales or customer service, familiarity with CRM systems and ERP/MRP software, and strong numeracy and English communication skills.

Qualifications

• Experience in a sales or customer service environment; proactive approach.
• Experience with CRM systems; knowledge of ERP/MRP software desirable.
• Experience in achieving targets and administering accounts.
• High level of numeracy and accuracy in data handling.
• Excellent written and spoken English communications.

Responsibilities

• Respond to enquiries and manage day-to-day sales matters via Freshdesk.
• Own customer needs and set deadlines for enquiries.
• Provide direct support for the Sales Team as required.
• Develop relationships with distributors and dealers through regular contact.
• Verify information, provide pricing and lead times as requested.
• Process incoming sales orders and communicate with customers via telephone, Teams, and email.
• Handle day-to-day sales administration and proactive outbound calls.
• Assist with general office duties and improvement projects when needed.

Skills

CRM systems

Targets

Accounts administration

Numeracy

Written and spoken English

Proactive sales/customer service

Tools

ERP/MRP software

Job description

Dometic in Blandford Forum is seeking a Sales Support Executive to join the Sales team. The role involves handling inquiries, processing orders, and supporting the Sales Director.

You will develop relationships with distributors and dealers and ensure timely responses and accurate pricing and lead times. Requirements include experience in sales or customer service, familiarity with CRM systems and ERP/MRP software, and strong numeracy and English communication skills.