Sales Support

Marine; Blandford Forum; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Employee Assistance Program (EAP)

Disability insurance

Pension Plan

Paid Vacation

Statutory Holidays

Free on-site parking

Paid maternity/paternity leave

Employee discounts on products

Company events

Opportunities to make an impact

Job summary

Dometic is looking for a Sales Support Administrator to join the UK Sales team in the Blandford office. You will work closely with Sales Managers to deliver outstanding service, manage enquiries, and support monthly, quarterly, and yearly targets.

Key duties include handling inquiries, processing orders via Axapta, maintaining distributor relations, and providing timely pricing and lead times. The role offers a dynamic, global environment with growth opportunities.

Qualifications

• Experience and proven proactive approach in sales or customer service.
• Ability to achieve targets and manage multiple tasks.
• High attention to detail and strong organizational skills.
• Excellent written and spoken English.

Responsibilities

• Answer enquiries and manage day-to-day sales matters via ticketing system (Freshdesk).
• Take ownership of customer needs and deadlines.
• Provide direct support for Sales Team as required.
• Develop relationships with distributors and dealers through regular communication.
• Provide pricing and lead times when requested.
• Process incoming sales orders through Axapta.
• Communicate with customers by phone, Teams and email.
• Support day-to-day sales administration and improvement projects.

Skills

Sales experience

Target achievement

Organised

English proficiency

Tools

CRM systems

ERP/MRP software

Axapta

Job description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are a journey of continuous growth – now looking for our next star – a passionate Sales Support Administrator. This position reports to the Sales Director UK and will work in Dometic Blandford office.

About the position

As aSales Support Administrator in the sales team, your role is a key role within the team. You will work closely with the Sales Managers to ensure our customers receive an outstanding level of service, which focuses on relationship building and excellent communication in order to achieve and potentially exceed monthly / quarterly / yearly targets.

Your main responsibilities

• Answer enquiries both internally and externally: deal with enquiries, manage all day-to-day sales matters through our internal ticketing system, Freshdesk
• Taking ownership of customer needs; create and manage deadlines for enquiries where appropriate
• Provide direct support for Sales Team as required
• Develop relationships with all distributors and dealers through regular communication, both written and on the phone
• Checking and Verification
• Provide pricing and lead times where requested
• Process incoming sales orders through Axapta
• Communicate with customers – telephone, Teams and email
• Day to day sales administration
• Answering the telephone quickly and efficiently and making outgoing, proactive calls where necessary
• General office duties
• Help with improvement projects as necessary
• Undertake other tasks as may be required from time to time by the Directors of Dometic

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance
• Pension Plan
• Paid Vacation
• Statutory Holidays
• Free on-site parking
• Paid maternity/paternity leave
• Employee discounts on our incredible products
• Company events
• Opportunities to make an impact

A suitable background would be a solid experience within internal sales team – as well as the following qualifications and experiences:

• Experience and proven proactive approach working in a sales or customer service environment (telephone based an advantage)
• Experience of CRM systems
• Knowledge of ERP/MRP software, desirable
• Experience in achieving targets
• Experience in administering accounts, desirableHigh level of numeracy
• Very good standard of written and spoken English

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Exemplary standards of ethics, integrity, and accountability
• High attention to detail and strong organizational skills
• Highly organised and able to prioritise workload
• Good time management, and strong attention to detail

And of course – our Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star?

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.