Sales Support Representative

Search; Birmingham; Hybrid; GBP 25,000 - 34,000; Full time

Job summary

Search is seeking a highly organised Sales Support Executive to join the team. The role involves supporting Sales Executives, Tech Support, and Account Managers to ensure a seamless experience for customers and internal stakeholders.

The position suits someone who thrives in a fast-paced environment, communicates effectively with clients and end customers, and enjoys a varied role at the heart of the sales process.

Qualifications

• Previous experience in Sales Support, Sales Administration, Customer Service or Account Support.
• Strong organisational and administrative skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Confident telephone manner when speaking with clients and customers.
• Strong communication and relationship-building skills.

Responsibilities

• Produce and manage customer quotations accurately and efficiently.
• Provide day-to-day administrative support to the Sales Executives and Account Managers.
• Maintain and update CRM systems and customer records.
• Process orders and sales documentation.
• Liaise with clients and end customers via telephone and email.
• Support the sales team with customer enquiries and follow-up activities.
• Coordinate information between departments to ensure smooth delivery of products and services.
• Prepare reports and assist with sales pipeline administration.
• Ensure all documentation and customer information is maintained accurately.

Skills

Sales support experience

Organisational skills

Attention to detail

Telephone manner

Communication skills

Job description

Hours: Monday to Friday, 8:30am - 5:30pm

Working Pattern: Hybrid (Monday & Friday from home, Tuesday to Thursday in the office)

The Opportunity

Our client is looking for a highly organised and proactive Sales Support Executive to join their growing team. Working closely alongside Sales Executives, Tech Support team, and Account Managers, you will play a key role in supporting the sales function, ensuring a seamless experience for both customers and internal stakeholders.

This is an excellent opportunity for someone who enjoys a varied role, thrives in a fast-paced environment, and is comfortable communicating with both clients and end customers.

Key Responsibilities

• Produce and manage customer quotations accurately and efficiently.
• Provide day-to-day administrative support to the Sales Executives and Account Managers.
• Maintain and update CRM systems and customer records.
• Process orders and sales documentation.
• Liaise with clients and end customers via telephone and email.
• Support the sales team with customer enquiries and follow-up activities.
• Coordinate information between departments to ensure smooth delivery of products and services.
• Prepare reports and assist with sales pipeline administration.
• Ensure all documentation and customer information is maintained accurately.

Candidate Profile

We are looking for someone who has:

• Previous experience within Sales Support, Sales Administration, Customer Service or Account Support.
• Excellent organisational and administrative skills.
• Strong attention to detail and the ability to manage multiple priorities.
• Confident telephone manner and experience speaking with clients and customers.
• Strong communication and relationship-building skills.
• A proactive and positive approach with a willingness to support the wider team.

This role would suit someone who enjoys being at the heart of the sales process, takes pride in delivering excellent customer service, and is looking for a position where they can make a real impact on the success of the wider sales team.