Sales Support Representative

Confidential; West Midlands; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

On-site parking

Job summary

Confidential is seeking a highly organised Sales Support Executive to join a growing team. You will work alongside Sales Executives, Tech Support and Account Managers, providing day-to-day administrative support, handling quotations, orders, and CRM updates.

This hybrid role offers a Monday–Friday pattern with home and office days, a 30,000 salary, and on-site parking. You will communicate with clients and end customers to ensure smooth delivery and exceptional service.

Qualifications

• Experience in Sales Support or Sales Administration.
• Excellent organisational skills.
• Strong attention to detail and ability to multitask.
• Confident telephone manner and client communication.
• Proactive, team-oriented attitude.
• Comfortable in a fast-paced environment.

Responsibilities

• Produce and manage customer quotations accurately and efficiently.
• Provide day-to-day administrative support to the Sales Executives and Account Managers.
• Maintain and update CRM systems and customer records.
• Process orders and sales documentation.
• Liaise with clients and end customers via telephone and email.
• Support the sales team with customer enquiries and follow-up activities.
• Coordinate information between departments to ensure smooth delivery of products and services.
• Prepare reports and assist with sales pipeline administration.
• Ensure all documentation and customer information is maintained accurately.

Skills

Sales Support

Sales Administration

Customer Service

Account Support

Tools

CRM

Job description

Sales Support Executive

Salary: 30,000
Hours: Monday to Friday, 8:30am - 5:30pm
Working Pattern: Hybrid (Monday & Friday from home, Tuesday to Thursday in the office)
Benefits: On-site parking

The Opportunity

Our client is looking for a highly organised and proactive Sales Support Executive to join their growing team. Working closely alongside Sales Executives, Tech Support team, and Account Managers, you will play a key role in supporting the sales function, ensuring a seamless experience for both customers and internal stakeholders.

This is an excellent opportunity for someone who enjoys a varied role, thrives in a fast-paced environment, and is comfortable communicating with both clients and end customers.

Key Responsibilities

• Produce and manage customer quotations accurately and efficiently.
• Provide day-to-day administrative support to the Sales Executives and Account Managers.
• Maintain and update CRM systems and customer records.
• Process orders and sales documentation.
• Liaise with clients and end customers via telephone and email.
• Support the sales team with customer enquiries and follow-up activities.
• Coordinate information between departments to ensure smooth delivery of products and services.
• Prepare reports and assist with sales pipeline administration.
• Ensure all documentation and customer information is maintained accurately.

Candidate Profile

• Previous experience within Sales Support, Sales Administration, Customer Service or Account Support.
• Excellent organisational and administrative skills.
• Strong attention to detail and the ability to manage multiple priorities.
• Confident telephone manner and experience speaking with clients and customers.
• Strong communication and relationship-building skills.
• A proactive and positive approach with a willingness to support the wider team.
• This role would suit someone who enjoys being at the heart of the sales process, takes pride in delivering excellent customer service, and is looking for a position where they can make a real impact on the success of the wider sales team.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.