Sales Support Manager

Direct Recruitment (Midlands) Ltd; Stone; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Performance-related bonus

Employee discount

Ongoing training and career dev

Job summary

Direct Recruitment (Midlands) Ltd is seeking a talented Sales Support Manager to lead our internal sales administration team in Stone, Staffordshire. You will drive process improvements, deliver exceptional B2B customer service, and collaborate with the UK Country Manager on performance analytics and planning.

You will coordinate order workflows, oversee marketplace and vendor activities (including Amazon), and provide reports and presentations to inform strategic decisions.

Qualifications

• Proven experience leading a sales support or inside sales team.
• Strong knowledge of B2B sales administration and order management.
• Analytical mindset with ability to work with commercial data.

Responsibilities

• Lead, coach and develop the inside sales administration team.
• Oversee sales support activities to ensure excellent service for B2B customers.
• Review and improve order processing workflows for efficiency and accuracy.
• Handle customer escalations with a solution-focused approach.
• Collaborate with the UK Country Manager on sales performance analysis and planning.
• Produce sales reports, data analyses and management presentations.
• Coordinate ops for new product launches and promotions.
• Manage Amazon and online marketplace admin and vendor setup.
• Monitor marketplaces for IP infringements and protect brand integrity.

Skills

People management

B2B sales administration

Data analysis

Leadership coaching

Customer service focus

ERP systems

CRM system

Excel proficiency

Tools

SAP

CRM system

Microsoft Excel

Job description

Sales Support Manager

Location: Stone, Staffordshire
Job Type: Full-time, Permanent
Salary: Competitive+ Employee Benefits

Join Our Team

Are you an experienced sales support professional with a passion for leading teams, improving processes, and delivering exceptional customer service? We are looking for a proactive and commercially minded Sales Support Manager to lead our internal sales support function. This is an exciting opportunity to join a growing international business where you will work closely with the UK Country Manager to drive operational excellence, support sales growth, and develop a high‑performing team.

The Role

As Sales Support Manager, you will be responsible for managing the day‑to‑day operation of our sales administration team while continually improving processes and supporting key commercial initiatives.

• Leading, coaching and developing the inside sales administration team.
• Managing sales support activities to ensure outstanding service for our B2B customers.
• Reviewing and improving order processing workflows to increase efficiency and accuracy.
• Handling customer escalations and resolving issues with a solution‑focused approach.
• Working closely with the UK Country Manager to analyse sales performance and support business planning.
• Producing sales reports, data analysis and management presentations.
• Coordinating operational activities for new product launches and promotional campaigns.
• Managing Amazon and online marketplace administration, including product listings, digital assets and vendor setup.
• Monitoring online marketplaces for intellectual property (IP) infringements and helping to protect our brands.

About You

We're looking for an experienced people manager who combines strong commercial awareness with excellent organisational and analytical skills. You'll ideally have:

• Previous experience managing a sales support, customer service or internal sales team.
• Strong knowledge of B2B sales administration and order management processes.
• Excellent leadership and coaching skills.
• A customer‑first approach with outstanding communication abilities.
• Strong analytical skills and confidence working with commercial data.
• Experience using ERP systems (SAP would be advantageous).
• CRM system experience.
• Advanced Microsoft Excel and Microsoft Office skills.
• Experience supporting retail customers, Amazon or online marketplaces would be highly advantageous.

What We Offer

• Competitive salary with performance‑related bonus.
• Permanent, full‑time position.
• Opportunity to work within a successful international organisation.
• A supportive, family‑oriented culture with flat management structures.
• The opportunity to influence business processes and contribute fresh ideas.
• Employee discount across our product range.
• Ongoing training and career development opportunities.

Apply Now

If you’re an organised, motivated leader looking for your next challenge in sales support management, we’d love to hear from you. Apply today with your CV and take the next step in your career.