Support Administrator

Bidfood UK; Blackburn; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Pension with employer match

Life cover

Health plan

Confidential support and counselling

Digital GP access

Pay before payday

Job summary

Bidfood UK is looking for a structured Sales Support Administrator to join our Business Support Centre team in Salford. In this fast-paced role you will support National Account Managers and customers, ensuring pricing, contracts and customer data are accurately maintained.

You will collaborate with internal teams, manage queries and deliver excellent service to help secure strong customer relationships and a smooth order flow.

Qualifications

• Administration or customer service experience required.
• Strong organisational and communication skills.
• Attention to detail and accuracy.
• Confidence with Excel and data handling.

Responsibilities

• Support National Account Managers and customers.
• Maintain and validate customer contract pricing.
• Produce and update customer price lists.
• Coordinate customer samples and product allocations.
• Analyse sales and customer data using Excel.
• Manage customer queries and resolve issues.
• Build strong relationships with internal and external stakeholders.
• Ensure information processing and deadlines are met.

Skills

Administration experience

Customer service

Organisation

Attention to detail

Excel

Data analysis

Problem solving

Time management

Communication

Job description

About the role

Sales Support Administrator (National Accounts)

Location: Business Support Centre, Langley Road South, Salford, M6 6TZ
Salary: £26,830 per annum
Hours: 37.5 hours per week, Monday to Friday
Office Based

We're looking for an organised and customer-focused Sales Support Administrator to join our Business Support Centre team.

In this fast-paced role, you'll provide essential support to our National Account Managers and customers, helping to ensure pricing, contracts, customer information and administrative processes are managed accurately and efficiently.

This is a varied position where no two days are the same. You'll work closely with internal teams and key customers, delivering excellent support and helping to create a positive customer experience.

What you'll be doing

• Supporting National Account Managers and their customers
• Maintaining and validating customer contract pricing
• Producing and updating customer price lists
• Coordinating customer samples and product allocations
• Analysing sales and customer data using Excel and reporting tools
• Managing customer queries and resolving issues
• Building strong relationships with internal and external stakeholders
• Ensuring information is processed accurately and deadlines are met

What we're looking for

• Previous administration, sales support or customer service experience
• Strong organisational and communication skills
• Good attention to detail and accuracy
• Confidence using Excel and working with data
• A proactive approach to problem-solving
• Ability to prioritise workloads in a busy environment
• A positive attitude and commitment to providing excellent customer service

About us

Our journey began back in 1929. Since then, we've continued to build a strong and resilient business with a great future. It's why we believe we're the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, you'll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we'll match you (after year 1, we'll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn - access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey

We're on a journey towards creating the best possible workplace. We've got some way to go, but we're building a diverse and caring workforce. One that's filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!