Sales Support Manager

Pertemps Black Country Perms; West Midlands; On-site; GBP 32,000 - 35,000; Full time

Job summary

Pertemps Black Country Perms is recruiting a Sales Support Manager for its Smethwick site. This permanent, full-time role supports UK and international customers, processing orders, quotations, and invoices while coordinating deliveries and export documentation.

The role involves liaising with internal teams, maintaining customer relationships, and assisting the sales team to ensure high service levels. Salary £32,000–£35,000 depending on experience.

Qualifications

• Strong customer service and communication skills.
• Organisational skills with ability to prioritise.
• Problem-solving and proactive approach.
• Experience with MS Office, especially Excel and PowerPoint.

Responsibilities

• Manage customer sales orders from receipt to delivery.
• Process quotations, sales orders and invoices.
• Coordinate delivery schedules and export documentation.
• Support external sales team with account management.

Job description

Sales Support Manager

Location: Smethwick

Salary: £32,000 to £35,000 (Depending on experience)

The Role

An exciting opportunity has arisen for an experienced Sales Support Manager to join a well‑established and growing business based in Smethwick. This is a varied role that combines sales administration, customer account management and export coordination, supporting both UK and international customers.

The successful candidate will play a key role in ensuring customer orders are processed efficiently, maintaining excellent customer relationships and supporting the wider sales team.

Key Responsibilities

• Manage customer sales orders from receipt through to delivery
• Process quotations, sales orders and customer invoices
• Coordinate delivery schedules and ensure customer deadlines are met
• Prepare and manage export documentation in line with current legislation
• Act as the main point of contact for customer enquiries via telephone, email and face‑to‑face
• Build and maintain strong relationships with UK and overseas customers
• Provide accurate updates to customers regarding order progress and delivery schedules
• Liaise with internal departments to communicate customer demand and purchasing requirements
• Support the external sales team with day‑to‑day account management
• Manage key customer accounts and ensure high levels of customer satisfaction
• Complete daily cash reporting and petty cash administration
• Assist with additional administrative duties as required

About You

• Previous experience within a sales support, sales administration or account management role
• Experience processing customer orders from enquiry through to completion
• Knowledge of export procedures and documentation would be highly advantageous
• Excellent customer service and communication skills
• Strong organisational skills with the ability to prioritise a busy workload
• High levels of accuracy and attention to detail
• Good working knowledge of Microsoft Office, particularly Excel and PowerPoint
• The ability to work both independently and as part of a team
• A proactive approach with excellent problem‑solving skills
• Experience working within a manufacturing or engineering environment would be beneficial

What's on Offer

• Permanent, full‑time position
• Salary of £35,000, negotiable depending on experience
• Opportunity to join a stable and growing business
• Varied role with responsibility and autonomy
• Supportive working environment with opportunities to develop your skills

If you have strong sales support and customer account management experience and enjoy working in a fast‑paced environment, we'd love to hear from you. Apply today to find out more.