Commercial Support Manager

European Metal Recycling Limited; Olney; On-site; GBP 40,000 - 60,000; Full time

Job summary

European Metal Recycling Limited in Warrington is seeking an experienced Commercial Support Manager to lead the Commercial Support function and deliver exceptional customer service across the business. You will coach a high-performing team, drive improvements, and collaborate with commercial, operations, logistics, and planning teams to ensure efficiency and accuracy.

The role emphasizes people development, process improvement, and strong stakeholder engagement to sustain high-quality support

Qualifications

• Experience leading teams within a commercial, customer service, or business support environment.
• Strong understanding of customer-focused operations and commercial processes.
• Proven ability to manage high volumes of work while maintaining quality and service standards.
• Experienced in coaching, developing, and motivating teams to achieve their full potential.

Responsibilities

• Lead, coach, and develop the Commercial Support team with regular feedback and performance management.
• Manage team workloads and priorities to ensure excellent service levels and efficient delivery.
• Monitor KPIs, quality measures, and service performance to identify improvement opportunities.
• Champion quality, accuracy, and compliance across all commercial support activities.
• Collaborate with the Commercial Improvements Manager to implement new processes and systems.
• Drive a strong operational rhythm with team meetings, performance reviews and workload planning.

Skills

Team leadership

Customer service

Stakeholder management

Performance data KPI

Job description

About Our Opportunity

We're looking for an experienced and people-focused Commercial Support Manager to lead our Commercial Support function and help deliver an outstanding experience for both customers and colleagues. Based in Warrington, this role is responsible for ensuring the team, processes, and systems are in place to support a fast-paced commercial operation.This is a hands-on leadership role where you'll coach and develop a high-performing team, drive continuous improvement, and work closely with commercial, operational, logistics, and planning teams to ensure the business operates efficiently and effectively.

What You Will Be Doing

• Leading, coaching, and developing the Commercial Support team through regular feedback, mentoring, and performance management.
• Managing team workloads and priorities to ensure excellent service levels and efficient delivery.
• Monitoring KPIs, quality measures, and service performance to identify opportunities for improvement.
• Championing quality, accuracy,
  and compliance across all commercial support activities.
• Working closely with the Commercial Improvements Manager to implement new processes, systems, and ways of working.
• Driving a strong operational rhythm through team meetings, performance reviews, and workload planning.
• Supporting onboarding, training, and development to build team capability and confidence.
• Building strong relationships across commercial, operational, logistics, and planning teams to ensure alignment and collaboration.
• Identifying and implementing improvements that enhance efficiency, service delivery, and customer experience.
• Your leadership will help create a motivated, customer-focused team that consistently delivers high-quality support across the business.

About You

• Experience leading teams within a commercial, customer service, or business support environment.
• Strong understanding of customer-focused operations and commercial processes.
• Proven ability to manage high volumes of work while maintaining quality and service
  standards.
• Experienced in coaching, developing, and motivating teams to achieve their full potential.
• Strong organisational, communication, and stakeholder management fortable using performance data and KPIs to drive improvement and decision-making.
• A collaborative leader who can build strong relationships across multiple departments.
• Proactive, solutions-focused, and committed to continuous improvement.

Additional Requirements

• Willingness to travel regularly to EMR Commercial Support hubs, including Warrington, Darlaston, Southampton, and Bellshill.

If you're passionate about developing people, improving processes, and delivering exceptional customer support, we'd love to hear from you.PayTypeSalary