Sales Support Executive

Elcometer Limited; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

Elcometer Limited is seeking an International Sales support professional in Manchester, UK. The role involves processing customer orders and ensuring effective communication across departments.

The ideal candidate will have a degree and at least two years of experience in a results-driven environment. Strong communication and customer service skills are essential. Familiarity with CRM systems and e-commerce practices is a plus.

Qualifications

• Minimum of two years’ experience in a target driven and results oriented environment.
• Experience in sales support, customer service, or business development.
• Knowledge of e-commerce is beneficial.

Responsibilities

• Process customer orders and track delivery dispatch dates.
• Record activity in the CRM System for the Sales Department.
• Support alignment with the Supply Chain, Technical Support, and Marketing Departments.

Skills

Excellent verbal and written communication skills

Strong sales and customer service skills

Negotiation and influencing skills

Analytical problem solving

Education

Degree educated

Tools

MS Word

MS Excel

CRM Systems

Job description

Working within the International Sales Department, being responsible for the provision of sales order processing support.

Manchester, UK

Full Time, Permanent

Degree educated

Responsibilities:

Key Accountabilities and Responsibilities:

• Process customer orders, complaints and track delivery dispatch dates; act as the voice of the customer with the Supply Chain Department.
• Record and track all activity in the CRM System to provide background and next steps for the Sales Department, the Technical Support Department and the Marketing Department, to ensure alignment, as well as effective follow up with prospects.

About You:

Experience

• Minimum of two years’ experience in a target driven and results orientated environment with a background from Sales, Sales Support, Customer Service, Product Management or General Business Development functions.
• Quantifiable track record of customer management and / or supply chain management in a manufacturing environment.
• Experience of customer service, sales order processing and handling a full range of associated administration / system duties.
• Previous technical sales and marketing experience would be desirable.
• Experience using Customer Relationship Management (CRM) systems.
• Knowledge and experience of e-commerce.

Skills

• Excellent verbal and written communication skills.
• Ability to communicate attributes of technically orientated products over the phone.
• Strong sales and customer service skills.
• Resilient and able to deal with deadlines and customer issues.
• Strong negotiation and influencing skills.
• Good organisational skills.
• Analytical, problem solving.
• IT Literate – MS Word, MS Excel and CRM Systems.